Elliot Boileau Email & Phone Number

Southport

The role involved working within the ID & Fraud Team, supporting Experian’s identity as a service product.Skills gained: Incident investigation, Data analysis & Manipulation, Expectation & Time management. Working effectively within a team, Working within a defined standard and structure (ITIL), Stakeholder Management, Technical problem solving under pressure.Primary:Incidents & Problems. Diagnosing and mitigating issues using Splunk and MongoDb to analyse audit logs and machine data.Secondary: Working with the development team when Reviewing & Deploying Changes. Creating, Implementing & Improving alerting using Splunk.Other Projects:Creating Team Rota to ensure full coverage across multiple products, Setting up Service-Now dashboards, Creating reports & Documentation, Providing information for internal audits.