Ed Ross Email & Phone Number

New York, Us

Responsible for driving ABM’s Workforce Management (WFM) transformation solutions, including workforce productivity and optimization, time & attendance, forecasting, scheduling, and WFM governance. Supporting one of ABM’s most transformative efforts to enable efficiencies with a highly distributed workforce of over 100,000 team members across thousands of locations. Recent accomplishments include:- Delivered workforce productivity & optimization (WPO) solution applying a co-creation approach with Field, FP&A, IT and other partners- WPO delivering millions in labor $ savings. Scaling to other business areas- Defined and established a WFM Governance Council, leading a cross-functional body responsible for adjudicating WFM issues and solutions- Completed WFM requirements documentation, including forecasting, scheduling, timekeeping, compliance, reporting and analytics- Completed WFM vendor assessment and selection, including use case demos, scorecards, requirements validation, and total cost assessment including implementation, licensing, timeclocks, IVR, mobile enablement and change management- Deployed Pilot of UKG Pro Workforce Management, scaling plans underwayABM (NYSE: ABM) is a leading provider of facility solutions with annualized revenue approaching $8 billion, serving over 20,000 clients with more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, and other international locations. ABM’s capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries was founded in 1909 and serves over 20,000 clients. For more information, visit www.abm.com.

London, Gb

Tailored consulting services provide expertise on workforce management (WFM) transformation solutions, multi-vendor technology deployments, phased MVP/Agile implementation strategies, and functionally specific change management methods. Most recent client engagements include:- Advised international SaaS sales solution provider. Ensured their workforce management and integrated BI analytics solution aligned to client’s RFP requirements. Played a direct role in the proposal presentation and solution demo.- Advised an IT consulting company on a multi-site content management and engagement technology deployment plan, including tailored change management methods with intra-deployment fail-safe options.- Advised an IT consulting services group on their expansion of solution offerings. Ensured my client had a modular growth model and phased approach to scale their business commensurate to existing resources, known risks, strategic alliances and revenue potential.

Alpharetta, Georgia, Us

MarketSource is an operating company of Allegis Group (Revenues of $13.6 billion). MarketSource is headquartered in Alpharetta, Georgia and employs more than 9,000 team members. Companies count on MarketSource to accelerate their speed to market, improve their ability to scale, enhance their sales focus, increase their flexibility, and expand their capabilities. MarketSource solutions enable companies to gain new customers, launch new products, grow market share, optimize sales expense, and maximize mature products. The proven alternative to traditional sales outsourcing, MarketSource’s proprietary process, empowered people, and proven performance enable the delivery of innovative B2B and retail sales solutions for many of the world’s most respected brands and a diverse mix of forward-thinking small and medium businesses.Responsible for productizing new services and continuously improving existing services. In response to COVID-19, rapidly assembled a cross functional team of 17 associates and SaaS vendor partners to focus on utilizing existing workforce management (WFM) and contact center systems to deliver omni-channel and digital transformation solutions with actionable data insights. MVP/Agile and Change Management methods were employed to design, develop, and deploy the solutions. Systems included: UKG, Passport, Rodio, WorldApp/Form.com, SPOT Promo and Bright Pattern. Delivered impactful results, including:- Delivered MVP omni-channel solution in 6 days for a $40m client to enable supporting 32 key account retailers via dedicated email, voice & texting hotlines. - Delivered expedited digital transformation solution to enable field personnel to perform virtual support visits to 700 locations, securing $1m in customer billable revenue- Identified and assessed 34 SOP process areas, assembled cross functional team to revamp and deploy via Agile methods

Alpharetta, Georgia, Us

After a multi-department consolidation, rebuilt and led a multi-discipline team of 23 associates responsible for workforce management (WFM), CRM, ATS recruiting, onboarding and contact center systems. Enterprise SaaS and B2B platforms managed included: UKG Pro Workforce Management, Salesforce, Bright Pattern, Passport Corporation, WorldApp, Rodio, SPOT Promo and IBM Kenexa. Technology used by over 7,000 personnel, driving over $350m in customer billable revenue. MVP/Agile and Change Management methods employed to design, develop, deploy, and continuously improve systems. Approach ensured the right Customer Experience for end users, including clients, field and home office personnel. Supported EDW/BI and analytics integration development with vendor partners. SaaS and operating budget responsibility of over $5m. Delivered impactful results, including:- Deployed multi-vendor SaaS workforce management solution, integrating shift/route scheduling, geo-stamped timekeeping, call reporting, field tasking and communication into one mobile platform- Renegotiated multiple SaaS agreements given user count reductions, enabling a significant annual cost reduction- Revamped technology governance process, improving ROI/risk vetting, clearing 21 systems to enable sales & blocking 5 given risk factors- Deployed customer case log solution to backlog & prioritize enhancements, increasing user rating (1-5 scale) from 2.4 to 4.0

Alpharetta, Georgia, Us

Led a multi-discipline team of 16 associates responsible for SaaS workforce management (WFM) systems used by over 7,000 personnel that enabled company revenue. MVP/Agile and Change Management methods were employed to design, develop, deploy, and continuously improve systems. Approach ensured right Customer Experience for the end users, including clients, field and home office personnel. SaaS vendor partners managed included: Natural Insight, Infor, UKG Pro Workforce Management, Esri, Rodio and CACI. Systems enabled GIS coverage modeling, scheduling, timekeeping, field communication, route optimization, BI integration, and field surveys. SaaS and operating budget responsibility of over $4.5m. Delivered impactful results, including:- Transitioned 5,500 users driving over $100m in client billable revenue from legacy shift scheduling system to multi-phased SaaS workforce management solution on time & under budget- Deployed new mobile-enabled field directive and communication SaaS solution used by 7,000 field & home office personnel driving over $125m in client billable revenue- Deployed business unit operating model, co-defined with stakeholders, including 16 SOP process areas and best practices

Alpharetta, Georgia, Us

Led a multi-discipline innovation team of 15 associates that designed, developed, deployed, and continuously improved 3rd party sales & marketing services in partnership with customers. Responsible for RFP through final bid support and customer demos. Solutions deployed impacted over 30 customers in 40,000 locations, designed through a tailored application of business process engineering, technology, and L&D. Multi-discipline team included: Business Process Engineers, WFM/LMS SaaS administrators, Instructional Designers, Multimedia Video Specialists, and Technical Writers. Drafted retail operating model with field and functional stakeholders. SaaS and operating budget responsibility of over $2.5m. Delivered impactful results, including:- Delivered innovative solutions for customer and business partners, growing business unit revenue from $80m to $131m- Deployed route optimization solution, increasing store visits 20%, average hours per visit 18% and customer’s sales $22m- Deployed discrete Net Promoter Score (NPS) solution, providing data insights on employee engagement and faster reaction to competition

Phoenix, Arizona, Us

Led the workforce management (WFM) and task management of over 1,200 stores and 50,000 associates in the US, Puerto Rico and Canada with a team of 11 associates including 2 Finance team members. Built from scratch a new labor standards team. Controlled store level allocating, scheduling, re-forecasting, and financial analytics of labor hours / dollars, utilizing Kronos Workforce Central. Directed store level planning, gatekeeping and reporting of task capacity hours / percent completion utilizing Reflexis. Responsible for stores’ $750m annual labor expense budget and team’s operating budgets. Delivered impactful results, including:- Self-funded $11m labor gap working with field and functional partners on a labor standards task simplification initiative- Deployed Reflexis task management system, enabling 24% increase in tasks completed on time, saving $650k (1 hr per store/wk)

Atlanta, Georgia, Us

After a multi-department restructuring, rebuilt and led front end and back end retail store operations with a team of 40 associates for over 2,000 stores in the US and Canada. Responsible for managing a portfolio of cost management focused projects. Optimized productivity and expense costs within merchandising pack down, pack out, order entry, inventory management, return-to-vendor (RTV) and inbound and outbound logistics infrastructure. Operating budget responsibility. Delivered impactful results, including:- Reallocated $85m in customer-facing labor hours working with field, HQ, and suppliers on night staff productivity- Recognized $6.3m in cost savings by reducing vendor costs through automating the handling hazardous materials process- Diverted $1.4m of waste and generated $2.2m in tax deductions with Framing Hope national donation program

Atlanta, Georgia, Us

After a department restructuring, built logistics business process improvement (BPI) team from scratch. Responsible for delivering logistics expense reduction projects and distribution engineering. Structured team of 23 associates to be matrixed within distribution, transportation and international logistics groups to maximize client partnerships. Promoted to lead Six Sigma/BPI organization, scaled up to 63 associates. Responsible for teams’ operating budgets and annual cost out targets. Delivered impactful results, including:- Delivered $89.4m in annualized cost out through Six Sigma projects working closely with field & cross functional partners- Directed portfolio of over 600 Six Sigma projects, certified 5 Black Belts, 78 Green Belts, and 106 Orange Belts- Eliminated $4m in trapped cost working with Transportation partners, by optimizing truck forecasts for transit facilities

New Britain, Ct, Us

Reinvented field service team by executing an accelerated program to restructure, hire, train and retool the team into a sales and service focused team. Team was scaled up from 85 to 200 associates. Defined and executed a recruiting model to accelerate the phased interviewing and hiring of regional, district and territory managers. Developed comprehensive tool kit, including BI dashboards to better execute merchandising displays, client events, and 3rd party management. Responsible for team’s operating budget and revenue growth. Delivered impactful results, including:- Enabled 10% annual sales growth, achieving a record $440m in sales for the Stanley Hand Tools Home Depot account- Created from scratch Stanley School training program for 200 associates working with field and home office partners

Boston, Ma, Us

Delivered 50 Contractual Service Agreements engaging with customers and key stakeholders. Executed innovative Val-Pack solution by bundling technology upgrades into a legacy turbine model and illustrating a win-win solution. Contract yielded $11.2m in orders and $6.1m in sales. Created $197.5m in commitments, $21.9m in orders and $12.2m in sales.

Boston, Ma, Us

Managed launch of first large appliance showrooms in Walmart Supercenters. Assembled and led 29 groups operating across Walmart and GE, including suppliers, field, and functional partners. Prototype delivered $40m revenue from 100 showrooms. Served a direct role in growing the account, enabling $244m/27% sales increase and 2m/72% unit increase.

Boston, Ma, Us

Optimized the supply chain by executing Six Sigma projects across marketing, inventory, sourcing, manufacturing, order entry, distribution, sales, and IT. Resolved production constraints between stakeholders and 8 suppliers. Increased parts on hand from 1,400 to 60,000 in two months and reduced back orders from 19,000 to 4,000 in one month.

Boston, Ma, Us

New Product Introduction (NPI) Project Leader – Executed innovative NPI project portfolio with an IT team scaled up to 14 contractors. Delivered first external warranty portfolio acquisition working closely with customer and functional partners.Internet Sales Project Leader – Executed rapid design, development and deployment of first GE Direct-To-Consumer web site to sell surplus small appliances, working closely with functional partners and suppliers.Global IT Analyst – First on site analyst for GE Appliances Europe, based in Brussels, Belgium. Completed the acquisition due diligence of a French distributor by working closely with their IT contractor and functional partners.Information Management Leadership Program – Completed two-year corporate training program. Executed projects in process reengineering, warranty management, factory information systems and customer data mining.

Master Of Science - Ms, Management Systems

Bachelor Of Science - Bs, Business