• Manage airline reservations, Departure Control Systems (DCS), B2B, and Global Distribution Systems (GDS), ensuring compliance and uninterrupted service. Analyzed system incidents and escalated issues for resolution, maintaining seamless operations.• Conduct business analysis and provide IT systems consultancy for the development of various in-house airline systems, including engineering management and revenue management, optimizing overall airline operations.• Serve as the core system administrator for the Departure Control System (DCS) and frequently traveled internationally to conduct training, system testing, and upgrades, leading to improved system performance and user proficiency.

• Led IT operations for all infrastructure and systems across 15+ subsidiaries of the US-Bangla Group as Head of IT, managing IT project budgets exceeding 10 crore and reducing costs by 15% annually through strategic solutions and pricing optimizations, resulting in significant financial savings.• Successfully integrated the airline host system with 13 other international airlines, enhancing operational connectivity.• Increased sales channels by onboarding 30+ Online Travel Agents (OTA) through API integration, expanding market reach.• Established IT infrastructure for over 260 employees at "Ajker Patrika" and "dhakapost.com," the group's print and digital media divisions, ensuring robust technical support.• Managed airline reservation systems, Departure Control Systems (DCS), B2B, and Global Distribution Systems (GDS), ensuring compliance and uninterrupted service, and effectively analyzed and resolved system incidents.• Collaborated with cross-functional teams, including Sales & Marketing, Airport and City Ticketing Offices, Revenue Management, Central Reservation, Customer Service, Post Revenue Accounting, and Operations Control Center (OCC), to support continuous improvement initiatives, fostering organizational synergy.• Conducted business analysis and provided IT systems consultancy for developing various in-house airline systems, such as engineering management and revenue management, optimizing airline operations.• Enhanced business process automation for 10 functional units by developing and implementing 2 major ERP systems, eliminating rework, providing real-time financial visibility, and creating a central database, thereby increasing process efficiency threefold.• Served as the core system administrator for the Departure Control System (DCS) and frequently traveled internationally for training, system testing, and upgrades, ensuring smooth operational transitions and knowledge transfer.

• In a mission to reduce the delivery time of the Lead-to-Cash solution by 50% through the use of PlektonLabs' reusable components, pre-built accelerators, and packaged solutions. Streamlining the Lead-to-Cash process by analyzing and documenting business requirements, ensuring alignment with customer needs.• Collaborating with cross-functional teams to implement solutions using Salesforce, MuleSoft, and customers' chosen ERP systems, driving customer experience, efficiency and operational excellence.• Facilitating stakeholder communication to gather insights and provide actionable recommendations for process optimization.• Managing project timelines and deliverables, ensuring successful integration and deployment of technology solutions.• Conducting thorough testing and validation to ensure seamless integration and functionality across platforms.

• Manage airline reservations, Departure Control Systems (DCS), B2B Systems for ensuring compliance and uninterrupted service. Analyzed system incidents and escalated issues for resolution, maintaining seamless operations.

• Led the implementation of Core Banking Solutions (CBS) in five scheduled banks and non-banking financial institutions (NBFIs) in Bangladesh, resulting in streamlined banking operations and improved service delivery.• Collaborated with customers to define requirements for product features, data services, analytics, and solution architecture.• Demonstrated strong technical leadership through effective communication and analytical skills, with a thorough understanding of CBS development, problem definition, decomposition, estimation, and resolution.• Monitored client-specific project payments to ensure consistent revenue flow.• Managed change requests (CR) and releases, maintained client relationships through regular visits, and ensured comprehensive training for CBS operations.• Regularly scheduled development and client-side release implementations with shared team resources, leading to timely and successful project completions.

• Managed a team and collaborated with various departments to maximize the use of Microfin360, a web-based application providing microcredit solutions to over 100 Small and Medium Microfinance Institutes (MFIs), resulting in enhanced operational efficiency.• Established software quality measures in alignment with CMMI (Capability Maturity Model Integration) standards, ensuring high-quality deliverables.• Worked closely with management to identify and address issues impacting the project, facilitating timely and effective solutions.• Defined processes and tools best suited to each project, ensuring optimal project management practices.• Transitioned between agile and waterfall methodologies based on project specifics and client goals, creating detailed project roadmaps, plans, schedules, and work breakdown structures.• Handled multiple projects simultaneously and effectively managed stakeholder communication, ensuring successful project delivery and stakeholder satisfaction.

• Led the technical design, development, and rollout of ERP modules and scalable applications for Rajshahi City Corporation and Rangpur Municipality, automating business licenses and creating one-stop solutions; successfully executed automation projects for RAJUK and the Public Works Division (PWD), resulting in enhanced operational efficiency.• Assisted other project managers in developing and maintaining project-specific documentation and practices, facilitating the implementation of standardized project development processes and practices.• Analyzed project requirements and business processes to develop System Requirement Specifications (SRS) and architectural design documents; reviewed SRS and Low-Level Design (LLD) documents, ensuring alignment with project goals and technical standards.

• Played a key role as a software developer on the team, successfully executing over 12 software and web application projects while adhering to Software Development Lifecycle (SDLC) methodologies, resulting in high-quality deliverables.• Analyzed system requirements and assisted in resolving implementation issues in projects, preparing System Requirement Specifications (SRS) and Low-Level Design documents to ensure project alignment and clarity.• Successfully developed back-end programming using Java, PHP, .NET framework, VB.NET, C#.NET, Basic, ASP, JSP, Script, HTML, OOP, MVC, and MySQL frameworks, contributing to robust and scalable application solutions.