I lead and transform HR operations at Lambs Farm, focusing on improving onboarding, document management, and employee relations. I spearhead a complete overhaul of the onboarding process, modernizing communication with updated email templates, e-signature tools, and new orientation presentations to enhance compliance and the new hire experience. I manage key HR operations, including leave requests, benefits inquiries, and employment verifications, ensuring timely and accurate service to employees. Additionally, I redesign HR forms to streamline processes and optimize compliance. I also play a pivotal role in the ongoing migration to new HRIS and time management platforms, facilitating seamless integration with benefits and payroll systems. In employee relations, I oversee administrative investigations, disciplinary actions, and terminations, ensuring adherence to policies while minimizing organizational risks.#HRTransformation #EmployeeRelations #HRCompliance #HRISImplementation #OperationalExcellence #iSolvedHCM #DocuSign #JotForm #GoogleWorkspace #MicrosoftOffice #Superhuman #Zapier

I led operational improvements at Immanuel Church, delivering significant efficiencies in expense management, payroll, and IT cost savings. I implemented Ramp to simplify expense tracking, automated receipt processing, and streamlined approvals, reducing fraud and increasing timely submissions by 75%. Additionally, I modernized payroll operations by deploying Paycor, reducing payroll processing time by 80% through digital time cards and PTO tracking. My efforts in negotiating nonprofit pricing cut IT expenses by 50%. I also boosted brand engagement by launching a podcast and an online store via Subsplash and Shopify-Printful, driving a 20% increase in online engagement.#OperationsManagement #DigitalTransformation #ExpenseManagement #PayrollAutomation #CostOptimization #Ramp #GoogleWorkspace #MicrosoftOffice #Slack #JamfPro #Paycor #PushPay #Okta #WingSecurity #Windows #macOS #Zapier

I built and led a global IT team at ClickUp, automating key onboarding processes and improving customer satisfaction. Under my leadership, the IT team automated workflows with tools like Okta, Google Workspace, and Slack, resulting in a 75% reduction in setup time and a 50% improvement in customer satisfaction. I also managed the security and compliance of over 1,000 Apple and Windows devices using Jamf Pro and Intune, cutting security risks and IT support requests by 30%. My strategic vendor negotiations led to $500,000 in annual savings without sacrificing service quality. I was instrumental in achieving 100% SOC II and ISO 27001 compliance, developing a ClickUp-based ticketing system that reduced task resolution time by 40%, and my team was recognized with the Core Value Award three times for operational excellence.#ITLeadership #Automation #SOC2Compliance #CustomerSatisfaction #ContractNegotiation #Okta #Slack #JamfPro #GoogleWorkspace #MicrosoftOffice #Zoom #ClickUp #macOS #Windows #Crowdstrike #Zapier

I drove IT innovation at Ikonix USA, developing IT governance frameworks and leading infrastructure upgrade projects that significantly improved efficiency and security. By implementing ITIL-based strategies, I reduced yearly IT expenditures by 15% and enhanced support efficiency by 30%. I led key projects, including Office 365 migration, Cisco Meraki implementation, and an Active Directory upgrade, which improved scalability and security. I replaced legacy systems, improving system performance by 90% and increasing service revenue by 20%. I also enforced security policies to maintain ISO 17025 compliance, safeguarding sensitive data. Additionally, I utilized 15Five for performance tracking and OKRs, improving goal completion rates by 20% and enhancing team alignment.#ITGovernance #InfrastructureUpgrades #Office365Migration #CollaborationTools #ISOSecurity #Cisco #VMware #Okta #WorkspaceONE #OpenPath #Verkada #VoIP #15Five

At JourneyCare, I was responsible for leading critical network infrastructure projects during a period of significant corporate mergers. I ensured a 99% system uptime by building and integrating networks and deploying Cisco infrastructure to ensure security and HIPAA compliance. These efforts reduced network downtime by 25%. I also spearheaded the automation of over 200 VDI deployments using VMware Horizon, which reduced deployment time by 30%.#NetworkIntegration #HIPAACompliance #Virtualization #InfrastructureManagement #HeathcareIT #VMware #ShoreTel #Cisco #Meraki #NetApp #Allscripts #Veradigm #WindowsServer

As a Systems Engineer, I played a pivotal role in launching Rush Technologies' managed services offering, which increased recurring revenue by 20%. I implemented ConnectWise to boost operational efficiency, resulting in a 10% increase in company revenue and a 15% reduction in support response time. Additionally, I managed the Dell EMC infrastructure to improve disaster recovery efforts, reducing recovery time objectives (RTO) and recovery point objectives (RPO) by 20%. I was also responsible for maintaining high customer satisfaction through both onsite and remote support.#ManagedService #RevenueGrowth #DisasterRecovery #Automation #ITInfrastructure #ProjectManagement #MicrosoftOffice #LogMeIn #Windows #WindowsServer #Vipre #RMM

As a Systems Analyst, I led an ERP system optimization that reduced organizational costs by 20% and improved operational efficiency by 15%. I developed and refined sales performance reports using Crystal Reports, which increased report usage by 15% and accelerated decision-making processes by 10%. Additionally, I collaborated with cross-functional teams to streamline technical requirements, reducing impact analysis time by 25%.#ERPOptimization #CostReduction #ReportingAutomation #CrossDepartmentCollaboration #ProcessEfficiency

I developed and implemented a hardware refresh strategy that increased productivity by 30% and reduced help desk calls by 20%. I optimized remote support by implementing LogMeIn, which decreased issue resolution time by 35% and lowered support costs by 25%. Additionally, I created and managed a systems imaging strategy, reducing deployment time by 70% and significantly improving operational efficiency.#HelpDeskSupport #CloudSupport #ProductivityBoost #TechEfficiency #RemoteSupport #NortonGhost #VMware #MicrosoftOffice #Cisco

I optimized the storeroom inventory system, increasing warehouse re-supply rates and reducing mobile technician travel time, which boosted productivity by 20%. I collaborated with a multi-campus team to manage ticket requests for peripherals, laptop repairs, and network printer deployments, achieving a 90% first-call resolution (FCR) rate. Additionally, I managed high-volume hard drive destruction and prepared outgoing equipment for resale, ensuring secure data handling and maximizing asset recovery.#ITOptimization #InventoryManagement #FirstCallResolution #AssetRecovery #ITSupport