Kevin Poole Email & Phone Number

East Greenville, Pennsylvania, United States

Wireless Technology Solutions LLC

Montgomeryville

• I currently handle the all the company’s IT needs.• Strong knowledge of Active Directory. • Managing the company’s on-premise 2013 Exchange environment. • Preparing end of life servers for Windows server 2019. / SQL Server 2017.• Cybersecurity Maturity Model Certification, (CMMC) and NIST 800-171 regulations aware.• Working with Hyper V environment with 2012 R2.• Monitoring with Kaseya VSA.• Maintaining all hardware and software for the company’s IT infrastructure. • Customer friendly helpdesk support.

Fort Washington

• Highly successful with rebuilding a 15-year-old environment. This was located in an expensive month to month contract at a Texas Datacenter. I upgraded and relocated this new platform to a new datacenter in Wilmington DE for half the cost, saving the company $60,000 over three years. • Provided Desktop as a Service / Software as a Service, (DaaS, SaaS) into the environment. Created an infrastructure at multiple data-centers across the country using Hyper V 2012 in a high availability environment.• Implemented Exchange 2013 in a DAG environment. Two years later had to decommissioned the environment and migrated our email to office365 this was done successfully. • Deployed office365 accounts for multiple customers, including Globalgig, as a reseller with Ingram. Changing our SPLA agreement to a Click to Run agreement.• Successful at handling all the corporate’s IT Software needs handling all employees and clients across multiple offices located in 6 States and the UK. • Designed and configured multiple Data Centers across the country. Decommissioned a few data centers along the way to save monthly revenue without disrupting day to day operations.• Manage the companies SPLA agreements with Ingram for our Microsoft Licenses for all our Microsoft applications and software.• I currently support our in-house VoIP environment and hosted VoIP environment. We provide Netsapiens and Broadsoft switches. I configure customer phones/network depending on which switch they are using. I also trouble shoot networks they sit on when there is an issue with QOS.• Facilitated in setting up a Skype for Business platform using our Broadsoft platform. • I currently am outsourced by Globalgig to many companies, Such as BrodyBrowne.com, Criticaleg.com, Commonsensetek.com binging in monthly revenue.

• Highly successful with rebuilding a 15-year-old environment. This was located in an expensive month to month contract at a Texas Datacenter. I upgraded and relocated this new platform to a new datacenter in Wilmington DE for half the cost, saving the company $60,000 over three years. • Provided Desktop as a Service / Software as a Service, (DaaS, SaaS) into the environment. Created an infrastructure at multiple data-centers across the country using Hyper V 2012 in a high availability environment.• Implemented Exchange 2013 in a DAG environment. Two years later had to decommissioned the environment and migrated our email to office365 this was done successfully. • Deployed office365 accounts for multiple customers, including Globalgig, as a reseller with Ingram. Changing our SPLA agreement to a Click to Run agreement.• Successful at handling all the corporate’s IT Software needs handling all employees and clients across multiple offices located in 6 States and the UK. • Designed and configured multiple Data Centers across the country. Decommissioned a few data centers along the way to save monthly revenue without disrupting day to day operations.• Manage the companies SPLA agreements with Ingram for our Microsoft Licenses for all our Microsoft applications and software.• I currently support our in-house VoIP environment and hosted VoIP environment. We provide Netsapiens and Broadsoft switches. I configure customer phones/network depending on which switch they are using. I also trouble shoot networks they sit on when there is an issue with QOS.• Maintain and configured company Cisco ASA for our Green Cloud Environment. Configured VPN’s throughout the US.• Configuring the companies EdgeWater routers to work with our ISP. Created VLANS’ to separate our VoIP from the internet traffic. Managing Private/Public addresses.

Allentown Pa

• Daily functions included setting up new virtual servers using VMWare / Hyper V, System Center Virtual Machine Manager 2008 R2 in a SAS70 compliant environment. • Successfully created 1000’s of new client’s in a domain \ sub-domain platform using Windows 2008 R2s’ Active Directory. • Set up Exchange environments from scratch when requested using 2010 Exchange Management Console and helping the client move their DNS MX records / PST’s to our domain. • Managed the user’s spam/virus with Google’s Postini Services. PST’s and OST’s for individual accounts are also managed on a regular basis when necessary. • Provided Tier 2 support via phone and email for our clients daily. Troubleshooting client’s connectivity issues with multiple devices, including MAC’s using iTap, Chrome Portal, iPhones, Androids, Tablets

Norristown, Pa

* Total cost of ownership maintaining their corporate-wide network. I Installed and maintained the corporate WAN/LAN network and maintained the clients workstations.*Total cost of ownership maintaining their corporate-wide telecommunications systems. Built all work stations from concept to completion. Made repairs on failed systems and ran diagnostics to verify failed components. I kept all computers up to date with virus protection and software related updates when needed. I provided policies for associates regarding computer usage. Worked closely with all employees regarding any computer issues including training and provided classes on software usage. Ran backups daily. Setup and configured Active Directory User accounts and Exchange mail accounts. Solid knowledge of MS Office & MS Outlook/Exchange. I have strong troubleshooting capabilities with a good aptitude for technology. Solid knowledge of Windows networks, firewalls, and Remote Access.

Education record

Liberal Arts

Education record