Charles Brien B.A. B.Ed. Email & Phone Number

Moncton, New Brunswick, Canada

Work as an appliance sales specialist, sales trainer and delivery coordinator. Offering all line ups from The Whirlpool Corporation including JennAir, KitchenAid, Whirlpool and Maytag.

Atlantic Canada

Worked as the Atlantic Canada regional manger tasked with maintaining and growing market share for GE's "House of Brands" through strategic auditing and marketing initiatives, territory specific marketing and management plans, as well as in depth sales and product training for all salespeople. The Atlantic Canada territory requires a very conscientious approach to maximizing staff interaction while minimizing travel time, for which I earned the award for "Excellence in territory management" for 2017. In 2018, I was awarded the "Peer Recognition Award" for my outstanding dedication to team building and mentorship. In 2022, I was commended for my efforts on revamping the onboarding process and documents, as well as ongoing mentoring of new team members across Canada. The Atlantic Canada territory produced the highest increase in market share and sales growth in Canada for 2017 and second highest growth in 2018 with continued record growth, outpacing the national average. In 2023, achieved the highest territory growth in Canada with over 18% increase. Only two territories had positive growth in 2023.

Moncton

Worked among a team of 17 “open floor” commissioned salespeople. Since store opening, I consistently ranked #1 or #2 in mattress sales and I ranked #1 in commission per hour. I have recruited and trained new sales staff. I started with The Brick before grand opening and was part of the display set up crew. I was commended by the head office set up team for my outstanding level of organization and leadership during store set up.

Moncton

Worked as the bath/plumbing department manager, buyer and sales specialist, ensured that our product selection matched the target markets and that it was available for sale to the 12 person sales team. I worked closely with the store inventory manger to forecast proper stock levels in order to achieve "always-in-stock" status while maximizing inventory turns and reducing inventory dollars per item. Reducing our inventory levels per item and category allowed us to offer a wider selection of mid to high-end products such as UNIK Stone and Kohler in order to maximize our income per square foot.

8Th Canadian Hussars, Moncton Nb.

Completed BMQ and BMOQ Pt2 Army training as an Armour Officer, to be tasked with leading troops and armoured vehicles in a Reconnaissance Squadron in order to be responsible for soldiers’ training, morale, discipline and combat efficiency, and for the operational readiness of their equipment. Reconnaissance Troop Leaders employ stealth, flexibility and innovation on the battlefield, using advanced sensors and equipment, to locate the enemy and identify high-value targets for the commander.

Shediac

Worked as a service consultant in the repair department. Responsible for communicating customers' vehicle concerns to the technicians in order to provide prompt, professional and cost effective maintenance and repair solutions. As the front-line contact between the customer and the technicians, I am a goodwill ambassador for the company displaying only the highest level of professionalism even when faced with difficult situations.Worked closely with the V.O.N. victorian order of nurses as their fleet service manager liaison. Extensively grew the service department presence in local First Nation’s bands.

235 Mapleton Rd. Moncton

With the help of my team, the appliance department ranked the number 1 appliance department in the Canadian division for 2010. We regularly ranked in the top 10% overall sales. The store also ranked number 1 for extended warranties in Canada. I received the prestigious “Customer service platinum award”, the “Customer service All-Star award” in 2012, and sales associate of the month on several occasions as well as many other awards of recognition in years past. In the kitchen and bath department, I had an exceptional closing ratio with both, stock and special order products. I was commended on many occasions for my ability to "fill the cart" and close the whole deal, including accessories and all relevant products needed to complete the project. This success led to being the host for sales training sessions held in store. These sessions aided new and experienced sales associates to maximize their selling potential and increase customer satisfaction. The success of these training sessions was demonstrated by record sales in specialty departments.When I worked at the Pro-Desk, I had excellent success at growing the Pro - construction and renovation customer base with over 200% increase in accounts in the first 6 months. Our daily property managers’ visits tripled in the first 3 months, helping us crush our yearly sales target in that short time frame. I used a combination of approaches, from targeted marketing, cold-calling, warm calling, pro-customer sales events and vendor sponsored cooperative events, to recommend and secure sales of products and tools to our target markets.

Champlain Mall Dieppe

Consistently ranked top salesman in the appliance department and the Eastern Canada division. Ranked among the top 10% of salespeople in over 100 stores in Canada, thus becoming a member of the President’s Elite Club. I led my team to consistently realize positive same-store growth each year over a 5-year period. I developed a new appliance business model, which was later implemented as the new corporate strategy. This new model included the launch of small household appliances and a new competitive pricing strategy.

Highfield Square Moncton

Consistently ranked top sales person in the eastern Canada region.

Ottawa, Ontario, Canada

Advised customers on automotive service requirements, selling high-performance car and truck parts, performing mechanical repairs and servicing customers’ cars.

Kanata Ontario

Worked among a sales staff of 15 or more people, in Ottawa’s largest furniture, appliance, and electronics store. Consistently ranked the number one salesperson in Extended Warranties and add-on sales, and a consistent top performer in volume.

Ottawa And Kanata Locations

Owned and operated two laundromat locations in Ottawa. The "Bank Street" location was purchased as a failing business and required a complete renovation. After significant capital outlay and a business plan realignment following a demographic study, it became a leading Laundromat in its servicing area. The "Bank Street" location was sold at a substantial profit. The "Kanata" location required important renovations and subsequently became a lucrative business. It was profitably sold to the new building owners.

117 Glebe Ave. Ottawa On.

Managed a full and self- serve 12 bay car wash, supervising 3-5 full- and part-time employees, as well as conducting equipment maintenance and repairs for the car wash and up to 6 Laundromats in the Greater Ottawa area. Both the car wash and Laundromat were purchased as failing businesses. After performing extensive renovations necessitating a complete shutdown of operations in 1986, both the laundromat and car wash quickly became very lucrative. The business was profitably sold in 1996.

Orleans, Ontario, Canada

Worked as a real estate sales and property management agent. Achieved fastest selling listing status, and highest selling price vs listing price status that year.

Ba / Bachelor Of Education (Bed), Elementary And Middle School Teaching

Real Estate Licensing Course, Real Estate

Business Administration, Human Resources Management And Services