Muhammad Harris Email & Phone Number

Riyadh, Saudi Arabia

Managing customer value management at Jawwy-stc.

Yangon, Myanmar

Company Summary: #2 operator in Myanmar with 3G/4G offerings, 19 Mln base and turn-over of USD 600 Mln.Job Summary: Responsible to develop a comprehensive personalization program enabled by real-time actions. Achievements: • Implemented CLM strategy and roadmap powered by personalized contextual interventions based on customer’s digital footprint increasing pack penetration to 48% in Telenor Myanmar.• Initiated new digital channels (FlexiPlan App/website) to enable… Show more Company Summary: #2 operator in Myanmar with 3G/4G offerings, 19 Mln base and turn-over of USD 600 Mln.Job Summary: Responsible to develop a comprehensive personalization program enabled by real-time actions. Achievements: • Implemented CLM strategy and roadmap powered by personalized contextual interventions based on customer’s digital footprint increasing pack penetration to 48% in Telenor Myanmar.• Initiated new digital channels (FlexiPlan App/website) to enable prepaid customers freedom to manage customized bundle offers (price, content, and validity). • Deployed real-time campaign management system (Pelatro-LINK). [RFQs, evaluation, business case, UAT].• Train and develop strong CLM team through recruitment, coaching, and mentoring. Show less

Belgrade, Serbia

Company Summary: Leading operator in Serbia on revenue market share with annual turn- over of 500 Mln Euros.Job Summary: Scope of the assignment was to work in a consulting role to revamp the existing CLM unit, turn-around the declining prepaid bundle revenues and set-up new revenue streams within consumer postpaid.Achievements: • Strategized DNA (Digital Network Analytics) use-cases to improve insights/data science models and boost level of personalization in engagement… Show more Company Summary: Leading operator in Serbia on revenue market share with annual turn- over of 500 Mln Euros.Job Summary: Scope of the assignment was to work in a consulting role to revamp the existing CLM unit, turn-around the declining prepaid bundle revenues and set-up new revenue streams within consumer postpaid.Achievements: • Strategized DNA (Digital Network Analytics) use-cases to improve insights/data science models and boost level of personalization in engagement (offers and query resolution)• Boosted bundle portfolio share from 28% to 36% of total prepaid revenue in Telenor Serbia by developing comprehensive CLM strategy and roadmap referenced as best practice blueprint within Telenor Europe.• Programmed customer journey implemented in entry and exit phases of customer lifecycle, resulting in improved survival rates.• Employed Next Best Action (NBA) framework and recommendation engine powered by Machine Learning algorithms that now drive personalized engagement of post-paid customers. Show less

Islamabad, Pakistan

Company Summary: Second largest mobile operator in Pakistan with over 43 Mln subscribers.Job Summary: Responsible to establish and drive customer lifecycle management and data science functions in the organization with special focus on growth and retention. Achievements: • Established CLM strategies to engage customers in each phase; entry, growth and exit.• Designed and employed data mining / machine learning initiatives to support CLM, including churn prediction… Show more Company Summary: Second largest mobile operator in Pakistan with over 43 Mln subscribers.Job Summary: Responsible to establish and drive customer lifecycle management and data science functions in the organization with special focus on growth and retention. Achievements: • Established CLM strategies to engage customers in each phase; entry, growth and exit.• Designed and employed data mining / machine learning initiatives to support CLM, including churn prediction, social network analysis - SNA, behavioural segmentation, and demographic prediction.• Pioneered segmented engagement of retail partners by CLM activities, improving top-up by 10%.• Managed a team of 15 (2 direct and 13 indirect) highly skilled employees (CLM experts, pricing experts, business analysts, market research specialists, and data scientists) driving the two functions. Show less

Islamabad, Pakistan

Assistant Manager CLM (Jul 2006 – Oct 2008)Executive Business Intelligence & Research (Sep 2004 – Jul 2006), Being a greenfield operation ambition was to set-up BI/BA unit, establish a strong foundation of basic data warehouse and reporting, and eventually build value added components on top.• Established reporting frameworks and dashboards for all levels within organization. Defined business rules and definitions to establish ‘one version of truth’ within Telenor… Show more Assistant Manager CLM (Jul 2006 – Oct 2008)Executive Business Intelligence & Research (Sep 2004 – Jul 2006), Being a greenfield operation ambition was to set-up BI/BA unit, establish a strong foundation of basic data warehouse and reporting, and eventually build value added components on top.• Established reporting frameworks and dashboards for all levels within organization. Defined business rules and definitions to establish ‘one version of truth’ within Telenor Pakistan.• Lead the Commercial side for deployment of data warehouse solution (Teradata and Business Objects).• Revamped the ‘Brand Health Tracker’ migrating to the AMRB (Millward Brown’s) Advanced Tracking Protocol and initiated Need Based Segmentation Study (TNS – Need Scope Model). Show less

Oslo, Norway

Scope was to establish the CLM function to drive Personalization agenda in B2B Norway. A comprehensive strategy was developed along with a roadmap for the initial years. Developed CLM organization from scratch and defined systems and processes.

Islamabad, Pakistan

NPO is Pakistan chapter of Asian Productivity Organization (of 20 Asian Nations).  Performed Productivity Audits based on Value Added Productivity.  Undertook a comprehensive Benchmarking study and identified productivity standards for cotton spinning sector in the country.

Master Of Business Administration - Mba, Finance, A (83%)

Bachelor Of Commerce - Bcom, Commerce