JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. With a history dating back over 200 years, the firm serves millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Accountable for the successful delivery, operational performance and financial management of technology products for the global Prime Brokerage, Risk, Equity Finance and Equity Derivatives businesses as a member of the infrastructure services leadership team at UBS.- Improved operational efficiency by driving standardization through adoption of virtualization and achieved a 47% adoption rate in the first 18 months of the program, avoiding capital expenditure.- Enhanced business recoverability by implementing a business process-centric testing methodology.- Led a product performance improvement program impacting critical business systems including clearing, trade processing, position management, reference data, reporting and risk management systems.

- Awarded the Joint Commission Accreditation for quality of care, a rarity for private duty home care firms.- Grew the business to 100+ employees in service of over 50 private and enterprise clients.

- Pioneered testing of business recovery from a mid-day crisis and recognized for planning and executing the largest business continuity test for the firm, covering 157 front, middles and back-office applications.- Steered a process excellence program to reduce infrastructure delivery time by 35% and enable the firm to gain new business in a rapidly evolving business environment during the 2008 financial crisis.

- Consolidated 60+ data centers into two geographically separated tier III data centers.- Improved stability and availability of critical resources by 83% through architecture changes and enforcing adherence to ITIL standards.- Managed all aspects of a cross-functional team of 25 professionals, covering Unix, Windows, Network and Storage. Enforced the outsourcing agreement and associated SLAs with HP managed services.

- Headed the service portfolio development, marketing, staffing and delivery of client services.- Led a team of 37 IT professionals.

- Realized a 23% reduction in operating cost via support contract renegotiations and improving processes and controls by adopting the ITIL methodology.- Established a utilization based charge back system resulting in an 18% reduction in capital expenditure.- Led the design and migration of the ING data center, following the sale of investment banking assets to ABN AMRO. Implemented innovative design ideas to decrease cost and improve scalability.