Logan Watts Email & Phone Number

Charlotte, North Carolina, United States

I Manage 10+ Strategic (Fortune 100) accounts representing $10MM ARR from onboarding through renewal.- 95% Gross Retention Rate compared to a strategic segment average of 72%.- Automated advanced analytics reporting in Excel using Power Query, rolled it out to 5 customers and 10 CSM’s, decreasing the time to pull analytics by 90%. - Analyzed redemption and engagement data to identify at-risk accounts. Actioned this data by engaging at-risk customers, highlighting the lack of value achieved, and co-building a success plan.- Exceeded strategic segment platform averages by 10% by tackling learning initiatives with a consultative approach, always hyper-focusing on value and the larger initiative at hand. - Consulted with Director, VP, and C-level technical leaders on technology initiatives and how to upskill their workforce. - Managed custom learning campaigns aligned to clients’ key technology initiatives.- Conducted Executive Business Reviews to align strategies and uncover growth opportunities.Anticipated customer needs and proactively mitigate risk throughout the customer life cycle.

Charlotte, North Carolina, United States

Managed 50 enterprise accounts from onboarding through renewal in the Southeast region representing $23M ARR.- 110% Net Retention Rate 96% Gross Retention Rate.- Collaborate with customers to document desired outcomes and create joint Success Plans.Track customer health score and monitor key leading metrics of success and risk within Salesforce and Gainsight.- Advocated internally for customers; escalated support issues and product request.- Forecast churn and develop risk mitigation plans.- Lead customer training on Colocation, BaaS, and Private Cloud portals.- Develop trusting relationships with director, executive and C-suite contacts.- Partnered with VP of Customer Success to create and automate a new customer onboarding roadmap, integrated the workflows into Gainsight, resulting in a 20% Net Promoter Score increase.

Charlotte, North Carolina, United States

Raleigh, North Carolina