Edwin Ruiz Email & Phone Number

Alajuela, Cr

Texas, United States

As an Account Development Manager (ADM) at Prospect Hunter Group, I serve as a key sales development specialist and brand ambassador, both for our company and our valued clients. My primary responsibility is to generate and build a robust pipeline of qualified opportunities, ensuring that all lead generation and account development services align with Prospect Hunter's best practices and exceed our clients’ expectations.In this role, I engage in multi-channel marketing efforts—including cold-calling, email, SMS, and LinkedIn outreach—to drive effective campaigns. Acting as an extension of the client’s sales team, I focus on identifying, qualifying, and converting prospects into potential new accounts, allowing our clients to concentrate on closing deals.By fostering strong client relationships and delivering high-quality leads, I contribute to the overall success of both our clients and Prospect Hunter Group.

Belén, Heredia, Costa Rica

Contributed to the strategic recovery of outstanding debts by applying project management principles to streamline processes and enhance client interactions. Focused on maintaining strong, trust-based relationships with clients while assessing their financial situations and consulting on customized repayment strategies. Leveraged leadership skills to coordinate with cross-functional teams, implement best practices, and ensure consistent communication and service excellence.Key Responsibilities:Applied project management methodologies to optimize debt recovery workflows, ensuring efficiency and alignment with company objectives.Led client interactions with a consultative approach, providing tailored solutions that balanced recovery goals with client needs.Coordinated with internal teams to share insights, align on strategic actions, and uphold quality service standards.Utilized leadership skills to mentor team members on effective communication strategies and best practices in client negotiation and resolution.This experience has reinforced my consulting mindset, emphasizing proactive problem-solving, process improvement, and effective client engagement.

Costa Rica

Professional Interpreter | English - Spanish | LanguageLine SolutionsDedicated and experienced Interpreter with a proven track record of facilitating effective communication between English and Spanish speakers. Employed at LanguageLine Solutions, a global leader in language services, where I played a crucial role in breaking down language barriers for diverse clients.Key Achievements:Accurate Communication: Provided precise and culturally sensitive interpretation services in real-time, ensuring clear understanding between parties.Industry Expertise: Demonstrated proficiency in various industries, including healthcare, legal, and business, adapting to specialized terminology and jargon.Effective Multitasking: Managed challenging and dynamic situations, including high-stakes conversations and time-sensitive interactions.Client Satisfaction: Received positive feedback for consistently delivering exceptional interpretation services, contributing to overall client satisfaction.Skills:Bilingual Proficiency: Fluent in both English and Spanish, with a deep understanding of cultural nuances and idiomatic expressions.Interpersonal Communication: Strong interpersonal skills, fostering rapport and trust with clients and colleagues.Adaptability: Quick adaptability to diverse subjects and scenarios, maintaining professionalism and accuracy under pressure.About LanguageLine Solutions:LanguageLine Solutions is a leading provider of interpretation and translation services, offering innovative language access solutions to help organizations communicate effectively in a multilingual world.My responsibilities encompassed interpreting spoken language, ensuring precise and clear communication between parties, and maintaining cultural sensitivity and neutrality. I adeptly conveyed messages accurately, preserving the intent, tone, and nuances of the speakers across languages.

Norwalk, Connecticut, United States

(2014 - 2020)Look Outside LLC - ConnecticutLed comprehensive project and portfolio management for a large construction and cleaning company, successfully overseeing 100+ projects from initiation to completion, ensuring on-time delivery and adherence to budget constraints. Demonstrated strong leadership by managing and mentoring cross-functional project teams, fostering a culture of continuous improvement and effective communication. Focused on client satisfaction by building trust, maintaining transparency, and aligning project goals with client expectations.Key Responsibilities:Directed and delivered enterprise-level projects using a mix of Agile and Waterfall methodologies to optimize project lifecycles.Mentored project managers and team members, sharing best practices, guiding career development, and enhancing overall project delivery.Managed project budgets and financials with precision, ensuring accurate forecasting, cost control, and comprehensive monthly reporting to stakeholders.Established and implemented PMO standards, streamlining processes to drive consistency, efficiency, and higher project success rates.Conducted thorough risk assessments and proactive mitigation strategies, addressing potential challenges to maintain project timelines and quality standards.Championed process optimization and digital innovation, introducing automated solutions that improved project reporting and team productivity.My role combined strategic project leadership, team development, and a strong focus on aligning projects with business objectives, resulting in successful project outcomes and long-term client partnerships.

Norwalk, Connecticut, United States

1. Operational Excellence:Streamlined production workflows, significantly improving efficiency and reducing project turnaround time. Implemented innovative strategies to enhance productivity, ensuring seamless coordination between different departments.2. Quality Assurance:Maintained stringent quality control measures, ensuring that all services met or exceeded industry standards. Spearheaded training initiatives to enhance the skills of the production team, contributing to a skilled and motivated workforce.3. Project Coordination:Successfully managed multiple projects simultaneously, balancing priorities and allocating resources effectively. Collaborated closely with cross-functional teams, including sales and customer service, to ensure cohesive project execution.4. Problem Solving:Proactively identified challenges and bottlenecks in the production process, implementing solutions to mitigate risks. Played a key role in troubleshooting and resolving issues promptly, contributing to a positive and collaborative work environment.5. Continuous Improvement:Initiated and led process improvement initiatives, contributing to a culture of continuous learning and development. Leveraged data-driven insights to identify areas for improvement, fostering a culture of innovation within the production team.6. Leadership and Team Development:Provided strong leadership to the production team, fostering a collaborative and results-oriented work environment. Mentored team members, supporting their professional growth and ensuring a high level of morale within the department.In this role, I honed my skills in operational management, quality assurance, and team leadership, contributing to the overall success and growth of LOOK outside LLC. I am proud to have been part of a dynamic team committed to delivering exceptional service in the exterior cleaning industry.

Norwalk, Connecticut, United States

🚀 Proven Expertise in Exterior Maintenance | 🏢 Commercial & Residential Cleaning | 💡 Innovative SolutionsWith a dynamic career spanning over a decade at LOOK outside LLC, I've proudly served as a High-Pressure Cleaning Specialist, dedicated to enhancing the aesthetic appeal and longevity of commercial and residential spaces.🌟 Key Achievements:✨ Mastery in High-Pressure Cleaning: Spearheaded high-pressure cleaning operations, ensuring optimal cleanliness and preservation of surfaces.✨ Project Management Excellence: Led and managed projects of varying scales, demonstrating a keen eye for detail and a commitment to delivering outstanding results.✨ Client Relationship Management: Built lasting client relationships through effective communication and a customer-centric approach, consistently exceeding expectations.✨ Innovative Problem Solver: Thrived in addressing challenges inherent to exterior maintenance, offering innovative solutions that streamlined processes and enhanced overall efficiency.✨ Safety Advocacy: Prioritized safety in all operations, implementing and adhering to industry best practices to create a secure working environment.As a seasoned professional in the high-pressure cleaning domain, I've consistently navigated the complexities of projects, ensuring the highest standards of service delivery. My passion for innovation, dedication to excellence, and commitment to client satisfaction have been the driving forces behind my success in enhancing the visual appeal and cleanliness of diverse spaces.

Darien, Connecticut, United States

As an Aide at Darien Physical Therapy, I played a vital role in ensuring a seamless and supportive environment for patients and the clinical team. My responsibilities encompassed a range of tasks focused on enhancing the overall patient experience and supporting the day-to-day operations of the clinic.Key Responsibilities:Patient Assistance: Assisted patients with heat therapy or iced therapy, ensuring their comfort and adherence to treatment plans.Room Maintenance: Managed the cleanliness and organization of treatment rooms, creating a hygienic and welcoming atmosphere.Patient Escort: Facilitated the smooth transition of patients to treatment rooms, providing assistance as needed.Collaboration with Physical Therapists: Worked closely with the physical therapy team, offering support in various tasks to optimize patient care and clinic efficiency.Contributions:Enhanced Patient Experience: Ensured a positive and comfortable experience for patients during their therapy sessions.Operational Support: Played a key role in maintaining a well-organized and functional clinic environment.Team Collaboration: Collaborated effectively with physical therapists, contributing to a cohesive and patient-focused healthcare team.My experience at Darien Physical Therapy honed my organizational and interpersonal skills, reinforcing my commitment to delivering high-quality patient care and contributing to the success of the healthcare team.

Norwalk, Connecticut, United States

During my tenure at VIndo Inc, a leading window cleaning company servicing the New York, Connecticut, and Massachusetts regions, I held a multifaceted role as Commercial Accounts Manager and Sales Representative. In this capacity, I played a pivotal role in driving operational excellence, managing client relationships, and contributing to the company's growth.Key Responsibilities:Commercial Accounts Management: Oversaw and managed all commercial accounts, ensuring the highest standards of service and client satisfaction.Window Cleaning Operations: Led and participated in window cleaning operations, maintaining a meticulous approach to quality and efficiency.Sales and Business Development: Spearheaded sales initiatives, identifying and securing new business opportunities to expand the company's client base.Client Relationship Building: Nurtured strong relationships with clients through effective communication and a customer-centric approach.Contributions:Operational Efficiency: Implemented streamlined processes in window cleaning operations, optimizing workflows and enhancing overall efficiency.Sales Growth: Successfully contributed to the expansion of the company's client portfolio through effective sales strategies.Client Satisfaction: Received positive feedback for consistently delivering exceptional window cleaning services, contributing to overall client satisfaction.My experience at VIndo Inc equipped me with strong leadership skills, effective sales techniques, and a commitment to delivering excellence in both service and client relations. I am proud to have been part of a dynamic team committed to maintaining the highest standards in the window cleaning industry.

San Jose, Costa Rica

As an Insurance Sales Specialist at Pricose Primera Sociedad Agencia de Seguros, I specialized in promoting and selling travel insurance from the Instituto Costarricense de Seguros (Costa Rican Insurance Institute). My role involved catering to both national and international clients arriving in Costa Rica.Responsibilities:Conducted comprehensive consultations to understand clients' travel needs and risks.Presented and recommended suitable travel insurance plans from the Instituto Costarricense de Seguros to clients.Educated clients on the coverage, benefits, and terms of the insurance policies.Processed insurance applications, ensuring accuracy and completeness of documentation.Collaborated with international partners and travel agencies to expand the reach of travel insurance services.Stayed updated on insurance industry trends and product offerings to provide informed advice.Provided exceptional customer service, addressing inquiries, and resolving issues promptly.Actively participated in marketing initiatives to promote travel insurance services.Achievements:Consistently met and exceeded sales targets, contributing to the overall growth of Pricose Primera Sociedad Agencia de Seguros.Established strong relationships with clients, fostering trust and loyalty.Facilitated seamless collaboration with the Instituto Costarricense de Seguros, ensuring smooth processing of insurance applications.Played a key role in enhancing the visibility and reputation of the agency through effective marketing strategies.Professional Statement:As an Insurance Sales Specialist at Pricose Primera Sociedad Agencia de Seguros, I took pride in offering tailored travel insurance solutions to both national and international clients. My commitment to providing comprehensive coverage and exceptional customer service contributed to the success of the agency and the peace of mind of our clients.

Alajuela, Alajuela, Costa Rica

Dedicated and results-driven Checkout Operations Specialist with a successful track record at Supermercados Más Por Menos. As a cashier, I bring a strong commitment to providing an efficient and positive customer experience. Proficient in handling transactions accurately and swiftly, my focus is on ensuring seamless operations at the checkout counter. Skilled in customer service, I thrive in a fast-paced retail environment, maintaining a friendly and professional demeanor. Committed to contributing to the success of Supermercados Más Por Menos through exceptional service and a keen attention to detail. Open to networking and exploring opportunities within the retail and customer service sectors.

Liberia, Guanacaste, Costa Rica

responsible for training students in Microsoft Office suite. Conduct lectures that instruct participants how to use Microsoft Office applications including Word, Excel, Access, and PowerPoint. Administer written and practice drills and exams.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Professional Scrum Master I, Agile

Talks about #spc, #safe, #agile, #scrum, and #kanban

Professional Project Manager

Computer And Information Sciences, General