Michael Nuttmann Email & Phone Number

Centreville, Va, Us

Washington, District Of Columbia, United States

Chantilly, Virginia, United States

-Hired, advised, educated & trained two teams of RMS staff, audited case work & conducted yearly performance evaluations that were based on diligent reviews of case compliance & technical data-Onboarded new clients to ensure both parties expectations were defined, process & procedure documentations were accurate & provided customer service-Prepared weekly & monthly analytical/statistical reports as needed for internal & client use-Worked with off-shore development team to assist in… Show more -Hired, advised, educated & trained two teams of RMS staff, audited case work & conducted yearly performance evaluations that were based on diligent reviews of case compliance & technical data-Onboarded new clients to ensure both parties expectations were defined, process & procedure documentations were accurate & provided customer service-Prepared weekly & monthly analytical/statistical reports as needed for internal & client use-Worked with off-shore development team to assist in the planning, development, testing & implementations of the proprietary case management system by defining system requirements & reporting parameters, documenting system issues & determined resolutions & improvements-Audited & maintained proprietary case management system data & managed data retention policy ensuring timely purging of all data response records Show less

Chantilly, Virginia, United States

-Served as the Trial/Witness Coordinator for the RMS department, collaborating with United States Attorneys and their court coordinators to organize pre-trial conferences and to appear as a factual witness on behalf of our clients during legal proceedings-Prepared, reviewed & provided monthly On-Call schedule to our Call Center-Responded to requests involving national security & coordinated with the Federal Bureau of Investigations for pickup of responsive records-Managed… Show more -Served as the Trial/Witness Coordinator for the RMS department, collaborating with United States Attorneys and their court coordinators to organize pre-trial conferences and to appear as a factual witness on behalf of our clients during legal proceedings-Prepared, reviewed & provided monthly On-Call schedule to our Call Center-Responded to requests involving national security & coordinated with the Federal Bureau of Investigations for pickup of responsive records-Managed, deliberated & responded to all internal & external escalations from RMS staff, Law Enforcement, attorneys & clients-Prepared & maintained equipment inventory to include laptops, cell phones & other related devices for full RMS department-Optimized internal process & procedure documents to improve case processing times & accuracy-Researched U.S. federal & state codes & statutes, examined relevant case law, and analyzed privacy regulations in order to offer essential guidance to the RMS team, ensuring both valid & accurate responses Show less

Chantilly, Virginia, United States

-Functioned as a liaison officer between Law Enforcement or civil parties & our Communication Service Provider (CSP) clients-Reviewed & validated legal demands by researching applicable Federal code, statutes and case law while adhering to privacy laws such as GDPR, CCPA, CPRA-Analyzed client records for accuracy & authenticity to ensure requested parameters within the legal demand were met-Processed Digital Millennium Copyright Act (DMCA) infringement claims by identifying &… Show more -Functioned as a liaison officer between Law Enforcement or civil parties & our Communication Service Provider (CSP) clients-Reviewed & validated legal demands by researching applicable Federal code, statutes and case law while adhering to privacy laws such as GDPR, CCPA, CPRA-Analyzed client records for accuracy & authenticity to ensure requested parameters within the legal demand were met-Processed Digital Millennium Copyright Act (DMCA) infringement claims by identifying & notifying the subscriber to cease illegal activity-Engaged with our technical team, law enforcement, civil parties, & other relevant parties as required, to guarantee compliance with all relevant regulations, statutes, & codes, thereby facilitating the timely execution of operations-Participated in rotational 24/7 On-Call shifts to respond to life or death emergency calls from Law Enforcement or PSAPs Show less

Merrifield, Virginia, United States

-Responsible for assisting customers with inquiries, either in person or by phone, related to the company’s products and services-Coordinated with multiple departments to complete online orders & communicated issues with fulfillment to customers-Oversaw the movement of inventory to help prevent theft & identity fraud and assisted Asset Protection in maintaining the security of the store-Trained other employees to efficiently work for the Special Services department-Received… Show more -Responsible for assisting customers with inquiries, either in person or by phone, related to the company’s products and services-Coordinated with multiple departments to complete online orders & communicated issues with fulfillment to customers-Oversaw the movement of inventory to help prevent theft & identity fraud and assisted Asset Protection in maintaining the security of the store-Trained other employees to efficiently work for the Special Services department-Received highest award for protecting store inventory & providing excellent customer service to contractors, building professionals & general customers Show less