► Collaborated with clients to establish clear business objectives, identifying market opportunities and leading innovative ventures in strategic business development.► Managed project delivery from inception to launch, ensuring seamless communication and actionable recommendations for sustained growth.► Designed and automated user-friendly websites and landing pages using Webflow, WordPress, WIX, and Squarespace, enhancing user experience through targeted SEO strategies that improved search visibility.► Implemented Shopify ecommerce solutions, integrating POS systems across multiple locations to unify online and offline sales channels, streamlining inventory management and enhancing customer experience.► Created and deployed custom GPT-based tools to automate marketing initiatives, improving client engagement and streamlining content creation.► Executed data-driven strategies across multiple channels (email, social media, PPC, SEO, and content marketing) through comprehensive market analysis and advanced analytics tools.► Redesigned brand identities for alignment with client missions, significantly improving brand perception and engagement.► Guided clients through pandemic-related challenges by adapting business models, facilitating successful transitions to e-commerce, and expanding service offerings to reach new customers.

✱ Bay Area News Group and Adtaxi are partner companies owned my MNG► Provided pre-sales technical support, serving as the Convertly Subject Matter Expert (SME) and digital specialist, to identify client goals and design scalable digital solutions.► Delivered impactful pre-sales product demonstrations, showcasing the Convertly platform’s capabilities and potential ROI through customized presentations.► Served as the primary technical advisor in client meetings, leading discussions on technical feasibility to ensure alignment with business objectives► Conducted monthly check-ins and analytics reviews to monitor client success, contributing to sustained satisfaction and business opportunities.► Facilitated technical deep dives and troubleshooting sessions, simplifying complex concepts for clients and ensuring seamless deployment of custom-built solutions.► Designed and implemented automated workflows using Zapier, integrating third-party APIs into Convertly to enhance productivity.► Streamlined onboarding processes, reducing timeframes by 25% and strengthening collaboration between sales and customer success teams.► Developed comprehensive documentation and conducted training sessions to improve product knowledge and user proficiency among internal teams and clients.► Established long-term client relationships, achieving a retention rate exceeding 90% through proactive support and timely issue resolution.

✱ Bay Area News Group and Adtaxi are partner companies owned my MNG► Cultivated and maintained long-term client relationships by addressing concerns, providing timely updates, and delivering actionable insights on campaign performance.► Delivered data-driven presentations to clients, showcasing customized digital marketing solutions aligned with their goals and budgets, effectively demonstrating how these solutions could drive measurable business outcomes and securing contracts as a result.► Designed and executed comprehensive digital marketing strategies, optimizing client budgets and aligning campaigns with brand voice while incorporating the latest industry trends to maximize ROI.Monitored and analyzed campaign performance using advanced analytical tools, tracking key performance indicators (KPIs) and return on investment (ROI) to measure success.► Created in-depth performance reports, utilizing data insights to help clients make informed decisions and improve their marketing strategies for superior results.

As a Sales Manager at Capo Cycling Apparel, my role encompassed managing the end-to-end process of custom cycling apparel production and implementing CRM for enhanced sales operations. This involved establishing strategic partnerships with high-value organizations, ensuring high customer satisfaction through effective production management, and improving sales effectiveness and client responsiveness by implementing Salesforce CRM. I also improved customer satisfaction by overhauling the warranty claim process.My key responsibilities included:► Broadening our market reach into high-value sectors through strategic partnerships with organizations like Ernst & Young, Hitachi, and Lockheed Martin, offering them customized cycling apparel that aligned with their branding and wellness initiatives.► Ensuring high customer satisfaction and repeat business through effective management of custom apparel production custom cycling apparel production, from design to delivery, to ensure the final product met client expectations.► Improving sales effectiveness and client responsiveness by implementing Salesforce CRM to streamline account management, lead distribution, and client interaction tracking, which enhanced our sales effectiveness and responsiveness to clients.► Enhancing customer satisfaction by overhauling the warranty claim process.

As a Sales Team Manager at City Cycle, my role was centered around bolstering the company's local presence and improving operational efficiency. This involved forming strategic partnerships, engaging with the local cycling community, implementing a lead management strategy, facilitating regular management meetings, and enhancing various aspects of operations through training and system management.My key responsibilities included:► Forming strategic partnerships with local businesses and influencers, leading to co-branded marketing initiatives and boosting visibility through joint events and promotions.► Engaging with the local cycling community by actively participating and sponsoring local cycling events, which positioned City Cycle as a community hub and attracted new clients.► Implementing a structured lead management and follow-up strategy, which involved categorizing leads by interest level and maintaining constant engagement through targeted marketing campaigns to convert leads into customers.► Establishing weekly management meetings to review performance, set goals, and ensure team alignment, fostering a culture of accountability and continuous improvement.► Enhanced inventory management, sales processing, and customer relationship management by training the sales team on the features of the Ascend retail management system.► Fostered a culture of accountability and continuous improvement by setting up regular meetings to review performance and set goals.

As a Founding Partner at Maddox Black, my primary responsibilities involved defining the company's vision and culture, directing the agency towards profitability by targeting a niche recruitment market, and cultivating relationships with clients and internal staff to ensure cultural and technical compatibility. I also oversaw the agency's growth and maintained strategic partnerships with international recruitment agencies.Key Responsibilities:► Directed the agency towards profitability by strategically targeting a niche recruitment market, increasing revenue and market share.► Cultivated relationships with clients and internal staff, ensuring cultural and technical compatibility for successful partnerships.► Successfully oversaw and sustained the agency's growth through strategic partnerships with international recruitment agencies for broader reach and collaboration.► Served as a mediator during salary negotiations, preserving client relationships while ensuring smooth transitions.► Effectively mediated salary negotiations, reducing conflicts and ensuring smooth transitions.► Maintained high client satisfaction and developed strong candidate relationships by ensuring cultural and technical fit and collaborating closely with recruiters, thus enhancing the agency's talent pool.► Collaborated closely with recruiters, fostering relationships with candidates to ensure a robust talent pool.

As a Staffing Consultant and Sales Training Manager at K2 Partnering Solutions, my role primarily revolved around managing a staffing consultant desk with a focus on SAP/Business Objects. This position required me to build strong relationships with both clients and internal staff to ensure a cultural and technical fit. Additionally, I was responsible for spearheading the development and management of our training program for junior staffing consultants. This involved creating and delivering educational content, as well as overseeing the entire delivery of the program.My key responsibilities included:► Managed a staffing consultant desk focused on SAP/Business Objects.► Built relationships with clients and internal staff for cultural and technical fit.► I spearheaded the development and management of our training program for junior staffing consultants across our US based offices, which involved developing and conducting educational content, managing program delivery for a monthly revolving class of 10 trainees.

As a Staffing Consultant, successfully managed a desk focused on Project Managers and Business Analysts, built strong relationships for cultural and technical fit, and expanded the talent pool by closely working with recruiters.My key responsibilities included:► Managing a staffing consultant desk targeting Project Managers and Business Analysts► Establishing relationships with clients and internal staff to ensure a cultural and technical fit► Working closely with recruiters and establishing relationships with candidates to enhance qualified talent pool

As an IT Support Manager and Project Team Member, my main role was to ensure the smooth operation of our IT infrastructure across three offices and train employees on new software applications and network hardware. My responsibilities also extended to the mechanical assembly of customer project fixtures.My key responsibilities included:► Managed and resolved end-user and server issues to maintain consistent uptime across three offices, while also ensuring enterprise continuity by implementing network hardware upgrades.► Trained existing and new employees on how to properly operate new software applications and network hardware.► Built and tested the mechanical assembly of over 100+ customer project fixtures.► Performed cable construction, routing, and termination within the final project assembly.