Tony De Sousa Email and Phone Number

- Strategic planning, contract management and performance reporting- Managed and migrations to Azure Cloud, O365 and SaaS services- IT Service Operations, CSI, infrastructure and support- Ensure IT Operations align with business requirements- Significantly reducing IT operations costs, while improving services and meeting SLAs- Working with partners to ensure business has a comprehensive IT Security roadmap- Leading projects of VOIP and WAN infrastructure reduction costs

Management of helpdesk teamStrategic planning and analyzing of IoT and building IT systemsRisk Management and SME for Operational Technology systemsFiscal and Continuous improvement of Operational Technologies

• Working with business stakeholders and business architect to identify the specific infrastructure needs of the Risk and Actuarial department, and optimize the performance and cost of the environments• Develop and maintain the budget and cost controls around the IT Risk and Actuarial infrastructure• Support project teams during the planning and design phases to define and cost out the infrastructure needs

• Managed and led Azure Cloud services & subscriptions, migrations of some applications to Azure• Responsible for defining the direction of IT infrastructure and providing technology guidance for IT operations and business continuity• Working with outsource IT helpdesk & L1/2/3 level support, ensuring correct levels of support, SLA are achieved• Responsible for management of the IT budget, IT planning to align with business deliverables• Developed processes and procedures to enhance IT operations• Tower lead for Messaging, Collaboration & Federation, AAD, upgrade to Skype-for-Business (SfB) and successfully led migration to O365• Manage and led SfB, EMS/Intune, Office 365 migrations• Procurement and management of 3rd party vendors• Architect, install & support of modeling applications, RMS RiskLink EGC and RiskBrowser, AIR Touchstone and CATrader• Architect, install & support Willis Towers Watson Igloo Professional capital modelling and ResQ reserving platforms• Experience in management of direct reports and outsourced teams• Supported Argo Group company acquisition, providing technical leadership, integration, planning for near term to long term consolidation• Planned and administered an annual IT budget and employed exceptional contract negotiation skills to decrease costs, such as: saving £150K yearly on datacenter cost reductions; secured over 30% SAN and server discounts from hardware provider• Negotiated and secured favorable contracts and agreements with major vendors, including Dell, Sungard, Voice and Mobile provider• Worked with Argo Group IT, to employ ITIL standards and practices, to ensure improved reliability, stability and change process is followed

 Part of IT strategic planning team designing and delivering an IT roadmap aligned to business objectives and long-term deliverables. Managed and directed four direct reports and two remote staff based in the US in carrying out the long-term and day-to-day aspects of the strategic technology roadmap.  Application support and troubleshooting AD, Exchange 2007/2013, SCCM, GPO, DFS, ADFS Business Continuity Planning – BCP Analysis, review and documentation, architect design and implementation Install & Support of VMWare ESX and Hyper-V, SCVMM 2012, Citrix XenApp 6.0 Architect, install & support of risk modeling applications from Aon Benfield (Remetrica), RMS (RiskLink), AIR (CLASIC/2, CATrader and Touchstone) and Towers Watson (Igloo, ResQ), Xuber OpenXposure Support of MARS in house modeling application Analysed, sourced, purchased and implemented all network upgrades/enhancements

•Support and troubleshooting AD, Exchange, Hyper, GPO, SCVMM, TS, RDS•Upgrade Active Directory from AD 2003 to AD 2008 R2•Upgrade Exchange 2003 to Exchange 2010•Implementation of hyperv virtualization•Implementation of W2008 R2 RDS farm •Advised on infrastructure design, network infrastructure and business continuity

•Supporting various Microsoft based solutions, AD, Group Policies, Exchange, SQL, Hyperv virtualization, Clustering, System Centre: SCOM and SCVMM •Architected, installed and support of backup and restore and archive solution using BackupExec and D2D appliances, DataDomain and NexSan DDSG•Image build: ISCSI boot server images, remote setup solutions and virtualized images•Business continuity, DR recovery and testing•Installed, configured and supported MS Softgrid application virtualization•Monitoring tools such as SCOM 2007 and Ipswitch Whatsup Professional•Blackberry BES 5 / 4.x support•Virtualization with MS Hyperv•SAN installation, configuration and support of Dell Equallogic SANs •Installation, configuration and support of Disk Deduplication appliances: DataDomain and NexSan DDSG•Installation, upgrade and support of Insurance applications. - AIR - Clasic/2 and Catrader (version 12.5 and prior) - RMS - RiskBrowser and RiskLink (version 10 and prior)

•Demonstrated leadership abilities, business focus and business acumen•Excellent Client Relationship Management and documentation skills•Team Lead for several technologies, MS AD, Exchange, Clustering, SQL, SAN•Virtualization with VMWare ESX, Equallogic SAN & Citrix farm•AD and Exchange migration/upgrades•Support and implementation of MIIS, SMS 2003, MOM 2005, TS, Citrix PS4, DPM