Customer Relations Case Manager. Interacting with customers as an accomplished communicator and solving complex queries. An escalation route. Resilience, negotiable skills and empathy are all key skill sets. This is done while protecting our customers, Partners, profit and brand. Always adding value through effective influencing communication and expertise. With all the professionalism, efficiency and personal touches I have in delivering an excellent customer experience and journey. Building on our brand loyalty.

Account managing end to end process for UK and International B2B Customers delivering the very best market leading customer service. Working with long term commercial Partners.

‘Living in a happy and comfortable home’ is a key mission for John Lewis Partnership as we look to a future of diversifying our services. As part of this mission John Lewis Home Solutions have created a tailored home improvements department, which offers bespoke conversions and extensions to customers within the London area and Home Counties. Customer Account Manger.

Selling coach to all Partners. I am the ultimate role model for selling. I focus on peer to peer support.Provide feedback and guidance through first hand knowledge of the Partner from personal observation and a close working side-by side. With customer, partner and managers feedback I have exceeded all KPI's for over a year and all targets. Motivate Partners to strive to do their best by role model and coaching.As well as this role, I have been a Partner Voice Rep for over two years. Partner Voice is the most local level of democracy, ensuring Partner's voices are heard by local leadership teams and Head of Branch.

NAM for Indirect Consumer Retail. National Account Manager for retail and on-line accounts. Selling EE TMUK and OUK

National Account Manager Grocery

National Account Manager for both CPW and BestBuy. Apple NAM launched T-Mobile in all Apple retail stores in the UK.

Account Manager

Pretty PollySara Lee Corporation