Ben W. Email & Phone Number

Philadelphia, Pennsylvania, United States

San Francisco, California, United States

• Provided technical guidance to enterprise customers on deploying and managing scalable machine learning models and workflows.
• Addressed product functionality inquiries, troubleshoot complex issues, and offer solutions to enhance user experience.
• Worked closely with sales, product development, and marketing teams to advocate for customer needs and drive continuous improvement.
• Developed and deliver training sessions on AI/ML platform capabilities, maximising customer utilisation and value.
• Communicated customer feedback and feature requests to the product development team to inform enhancements.
• Established strong relationships with customers, align product solutions with their business objectives, and contribute to customer retention efforts.

San Francisco, California, United States

• Utilised Terraform and Ansible to provision and manage infrastructure across AWS, GCP, and Azure for high-revenue clients.
• Oversaw the deployment of Platform as a Service (PaaS) solutions in hybrid cloud environments, ensuring scalability and security for AI/ML workloads.
• Led the architecture and management of client applications across Kubernetes clusters, supporting both legacy and modern AI/ML applications.
• Assisted with data engineering tasks using relational databases, NoSQL databases, Hadoop, and Spark.
• Maintained Python models and scripts, ensuring proficiency in application development and real-time monitoring.
• Executed infrastructure upgrades through blue-green deployment strategies.

San Francisco, California, United States

• Managed technical aspects of customer accounts, focusing on AI and MLOps deployments.
• Leveraged expertise in Git, Linux, AWS, Kubernetes, and CI/CD pipelines to support and troubleshoot customer environments.
• Promoted best practices in emerging technologies and microservices architectures.
• Worked closely with customers to set up and configure application servers and environments optimised for data science workloads.
• Troubleshot, diagnosed, and resolved operational issues with software deployments in development and production environments.

Chippenham, Wiltshire, United Kingdom

• Architected reusable, scalable, and maintainable systems using Ansible, Terraform, CI/CD pipelines, Kubernetes, and Docker.
• Played a pivotal role in the R&D team, working on proof of concepts for new AI and data science products and technologies.
• Created three product offerings, transforming consultancy work into scalable, automated, managed services.
• Collaborated with global customers throughout all project stages, from requirements gathering to design, implementation, and support.
• Represented the company at international conferences, including the RStudio Conference 2020 in San Francisco.

Chippenham, Wiltshire, United Kingdom

• Designed and implemented large-scale analytic computing and data science environments across GCP, AWS, and Azure.
• Worked with Docker, Terraform, R, Linux, Bash, and Git to deliver robust data platforms.
• Installed and configured Mango and third-party software, ensuring seamless integration into client environments.
• Liaised with customers to set up and configure application servers and environments.
• Troubleshot and resolved operational issues, improving system uptime and reliability.

Chippenham, Wiltshire, United Kingdom

• Built virtualization platforms using Red Hat, Ansible, and Vagrant to host JIRA, Wiki, and automation tools.
• Monitored, maintained, and debugged bespoke software applications.
• Developed Bash and Python scripts to automate tasks such as exports, imports, and transforms.
• Performed system patching and updates on disaster recovery and live production systems.

Swindon

• Supported and monitored in-house transaction processing platforms in a Network Operations Centre.
• Performed data manipulation and analysis using Oracle PL/SQL, writing complex queries for large datasets.
• Automated platform tasks through advanced Bash and Shell scripting.
• Ensured compliance with PCI-DSS standards, maintaining high security and operational integrity.
• Documented investigations and managed production changes using OTRS, JIRA, and Confluence.

Bachelor Of Science With Honours (Bsc Hons), Forensic Computing

Btec, Information Technology (Software Development)