Human resource management for Costa Rica and Jamaica with emphasis in data management and anallytics

* Product/Services/Subscriptions Line expert End to end process.* Sales Transactional Acceleration Representative STAR.* Customer Service Plus CS+* CCW Tool Support.* Responsible to handle on a proper manner and according to politics established for the entire process from Deal Creation, Ordering and Booking, Order Modifications, Manufacturing, and Logistics requests received from Internals and Partner.* Fast handling and Correct resolution for escalations received.* Competitive and multitasking scenarios with multiple tools knowledge.* Partner Escalation Support* In charge of taking escalated calls, emails, chats and providing support for a group of about 40 people.* Create daily and monthly reports to measure the appropriate use of the resources as well as email communications with updates on the processes.* Trained to be able to deliver coaching and do QA sessions.* Provide proactive feedback and reminder of processes to fellow agents.* Support for large-amount order booking (> $200K)

* Product/Services/Subscriptions Line expert End to end process.* Sales Transactional Acceleration Representative STAR.* Customer Service Plus CS+* CCW Tool Support.* Responsible to handle on a proper manner and according to politics established for the entire process from Deal Creation, Ordering and Booking, Order Modifications, Manufacturing, and Logistics requests received from Internals and Partner.* Fast handling and Correct resolution for escalations received.* Competitive and multitasking scenarios with multiple tools knowledge.* In Charge of Special Project handling for Gold Partner.* Level 4 escalation Support.

Sales Assistant for IT

Fraud Analyst for MX Market with emphasis on possible fraud being committed against Amazon customers.