Lead a team of SAP analysts responsible for resolving tier 1 & tier 2 SAP issues, minor configuration, enhancements, and enterprise project plan (EPP) work across multiple threads. Responsible for ensuring the team meets all department metrics, including customer satisfaction, time to close, aging incidents, enterprise project forecasting accuracy, etc.Participate in enterprise projects by supporting problem & scope definition, requirements gathering, solution development, data conversion, testing, cut over activities, go live & post implementation support.Conduct regular team meetings, one-on-one meetings, quarterly touch points, annual reviews with direct reports to coach & mentor each person, ensuring progress towards IDPs & annual goals.Develop and implement policies and procedures designed to drive operational excellence and improve efficiencies. Manage the effective on and off-boarding of employees, including job description creation/modification, application review, interviewing and hiring decisions. Ensure the correct onboarding activities are complete including credential generation, access to appropriate resources and systems, training opportunities, etc. Resolve tier 1 and tier 2 SAP issues, minor configuration changes, enhancements, and EPP work. Manage the flow of configuration changes through the relevant development & test environments and into production in SAP, Service Now, and SM12 (ChaRM).

Leads SAP projects for the Rockford plant sitesManages change communications and testing of upgrades, enhancements and dependent systems with super-users for contracts, planning and inventory.Addresses break/fix issues relating to contracts, planning and inventory.Assists with month-end and/or year-end deliveries and processes.Supports new company code and plant additions

Oversee the day-to-day operation of the Rockford Center.Implement comprehensive local marketing programs to maximize customer trial and awareness, and increase customer base.Manage the center’s operating budget of $450,000 and operate within company guidelines.Ensure all equipment is maintained, as per published guidelines, resolving technical problems immediately.Ensure the facility is maintained, providing a clean, upscale and fully operational family entertainment center.Responsible for all human resource activities within the center, ensuring appropriate staffing levels are maintained.

Develop and implement a multi-tiered system of student support. Developed and implemented reporting procedures, significantly streamlining communication and data collection. Track, analyze, and report on effectiveness of tools at each tier of support. Recommend modifications for improvement. Train and coach staff in implementing effective classroom management tools that best support each student. Create a culture of positive communication between the school and parents to create increased parent involvement.

Managed day-to-day operations of camp program for 30 youth ages 11-15. Train, schedule and coach all volunteers and staff.Maintain accurate records pertaining to registration, payment, attendance, and all expenditures.Worked with community center leadership in the development and implementation of quality and safety standards.

Collaborate with community leaders, organizations and public agencies to promote the organization’s programs.Lead teams; chair committees and initiate volunteer events and activities.Hired, trained, coached, and evaluated staff members.Manage operating budget of approximately $650,000. Increased revenue by $30,000 in first five months of service. Addressed program and policy issues, developed best practices and improved service delivery.

Recruit, hire, train, schedule and coach a volunteer and staff of approximately 70 individuals.Utilize marketing strategies, ensuring participant growth and retention. Boosted summer participation by 34% over two years.Budget development and oversight of approximately $875,000.Reviewed study findings and recommended options for program restructuring, funding alternatives, and reducing costs.