Marion Mitchell Email & Phone Number

San Diego, Ca, Us

San Diego County, California, United States

Create real-time employee performance scorecards and operational dashboards. Manage phone, email and social media CSRs to resolve customers/retail partners inquiries regarding warranty coverage for replacement parts. Achieve high first call/contact resolution through efficient workflow use of Five9, CRM and ERP platforms. Established customer service workflow via Standard Operating Procedures and employee training curriculum.

San Diego, California, United States

Medicare Sales Agent helping beneficiaries pick the Medicare Advantage or Supplement health plan for their specific needs

San Diego, Ca

Supervised associates and customer service employees processing applications in a WFH contact center environment. Coached and mentored staff to meet and exceed Client SLAs. Directed staff to conduct insurance verifications and alternative funding organizations for patients in most need.

United Staes

We save clients up to 60% on their Income taxes every year. With advanced Charitable planning you can save income taxes now for a future gift to charity out of your final estate. We work with clients income of $150k and above to reduce their current income tax with a financed gift to charity.

Sacramento, California Area

Supervised scheduling assistants and customer service employees in a appointment and advice call center environment. Coached and mentored staff to meet and exceed service level expectations. Utilized EPiC EHR, NICE, Aspect and eWFM systems.

Lodi, Ca

Managed teams that provided customer service to producers who sold individual and small group plans. Familiarity with application process, producer appointments,plan benefits and commission payouts. Tutored Management Trainees as part of company succession plan.

Rancho Cordova

Provided leadership and direction to customer service staff for the Denti-Cal program. Provided plan benefits, appeals and grievance process for plan participants.