San Francisco Department of Elections:* Assist with maintaining attendance sheets and timesheets for clerks and junior clerks* Offer general clerical support as needed; assist with organizing, staging, assembly, and distribution of supplies* Ensure quality control and adherence to procedures in assigned sections; sort vote-by-mail envelopes for record retention

I helped in the church community, managing administrative work and leading event planning efforts. In this role, I also served as a mentor to youth and college students, guiding them in their personal growth, academic success, and spiritual development while fostering a sense of belonging.

Key Contributions: * Boosted Client Satisfaction: Achieved higher client satisfaction by ensuring effective communication and accurate intake of printing requirements.* Optimized Operational Efficiency: Enhanced operational efficiency through precise data entry and timely coordination of production schedules.* Ensured Financial Accuracy: Maintained financial accuracy and accountability by effectively managing billing and invoicing processes.* Upheld High-Quality Standards: Contributed to the company’s reputation for excellence by maintaining high-quality standards in printed materials.

During a transformative time in my life, I was in China to take care of my dad during his last season of life. This allowed me to improve my Chinese speaking and writing skills while immersing myself in Chinese culture.

Key Contributions as the Sole User Researcher for an Online Travel Booking Company:* Identified Customer Needs and Pain Points: Conducted user interviews, surveys, and usability tests to uncover customer needs and pain points.* Informed Design with Insights: Provided valuable insights that guided the design of user-friendly features.* Optimized Booking Process: Streamlined the booking process to make it more intuitive and efficient.* Delivered Actionable Recommendations: Offered actionable recommendations that significantly enhanced the user experience.* Increased Customer Satisfaction and Loyalty: Contributed to increased customer satisfaction and loyalty through user-centric research and improvements.

I took a break to study UX design, web design, basic coding, and user research to advance my technical skills. This enhanced my ability to create user-centered solutions, blending my background in client advocacy with cutting-edge design strategies to improve experiences and outcomes.

Key Contributions as a Lead Program Manager:* Collaborated with the SF Human Service Agency: Worked closely with the SF Human Service Agency to understand client needs and articulate clear program goals and strategies.* Led Compliance and Support Team: Directed a team dedicated to assisting clients and ensuring compliance with government contract requirements.* Provided Transparent Reporting: Prepared and presented comprehensive weekly progress reports to the SF Human Service Agency.* Conducted Client Orientations: Hosted bi-monthly orientations to educate clients about available resources, including public housing, food services, and career opportunities.* Managed Program Activities: Oversaw all program activities, proactively addressing obstacles and adjusting strategies as needed to ensure program success.

Key Contributions:* Strengthened Audience Connection: Significantly enhanced the News Department's ability to connect with its Chinese-speaking audience by delivering culturally relevant news content.* Streamlined Video Editing and Archiving: Improved the efficiency of the video editing and archiving processes, resulting in faster turnaround times for news segments.* Elevated Broadcast Visuals: Enhanced the visual appeal of broadcasts with innovative graphic design, creating a more engaging and compelling viewer experience.

Key Contributions:* Fostered Resident-City Official Connections: Strengthened relationships between residents and city officials by actively participating in community gatherings and events to address local concerns and enhance neighborhood services.* Provided Valuable Research Insights: Conducted research on neighborhood issues and public policies, presenting findings to the department to inform decision-making.* Ensured Smooth Office Operations: Maintained efficient office operations by handling telephone inquiries, responding to emails, scheduling meetings, and organizing office documentation.* Enhanced Public Awareness: Increased public awareness by creating newsletters and press releases for the office's Instagram and Twitter accounts, keeping residents informed about city events and announcements.* Improved Community Quality of Life: Planned and coordinated community events, significantly enhancing the quality of life for residents.