Navigate the entire relationship with assigned clients, assisting them with onboarding, implementation, training, retention, and satisfaction. Serve as day-to-day contact for assigned clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.Collaborate, problem-solve, and/or strategize with clients and team-members to best meet clients' goals. Prepare documentation or visuals of website performance for client; analyze trends to identify areas for improvement.Work with sales and marketing teams to boost customer referrals and develop case studies.

Created and implemented a marketing strategy to promote pet adoptions, engage community, generate donations, and influence public opinion on purchasing versus adopting a pet. Trained and updated board members and volunteers on standard marketing practices. Corresponded with media on behalf of the organization.

Led team of corporate office staff. Managed accounts payable and receivable, communicated with vendors and customers, created reports for management, scheduled meetings and appointments for officers, and provided troubleshooting and support for office staff, truck drivers, management, and officers.