• Execute different scenarios and testing procedures.• Implement the use of appropriate tools depending on the type of project and its technology.• Identify, analyze and document the defects of each digital product, whatever their origin, following the good practices of the area.• Document defects through the software of projects tracking in use, - for example, Jira -, respecting the established methodology for such purposes.• Execute testing procedures within the framework of the general planning of the project, adjusted to the scope and the defined delivery dates.• Thoroughly review the documentation available for each production, in order to ensure full compliance of the requirements, their execution and minimization of risks.• Develop a culture oriented to service and results, with emphasis on on-time and high-quality deliveries.• Encourage true teamwork, inside and outside the area.• Demonstrate a broad management of the internal client, the attention and solution of common problems, understanding that we are complementary areas of the same service.• Promote and keep open and constant communication with the QA Specialist and QA Supervisor.• Escalate to the QA Specialist and QA Supervisor any problem in the entry of information, which could prevent the environmental conditions for the performance of the QA task.• Be open to the assignment of varied work within the QA area.• Communicate clearly and effectively the status of the projects that are under QA control.• Participate actively in project meetings where fundamental aspects for the execution of the QA task are define

Functions:Functional and Non-functional Testing (Unit, Integration, System, Regression, and Acceptance)Execution of software in pre-environments.Knowledge of Databases (Oracle, SQL Server, SQL Plus, etc.)Software programming knowledge.Knowledge of methodologies such as Scrum, Kanban, among others.Training for testers.Proficiency in Jira, Remedy, Redmine, Jenkins, WinSCP, Workload, Putty, IBM Notes, IBM Admin, Dimensions Mex, Local Dimension, GIT-GitHub, Bitbucket, ASO, APX Online, among others.Server handling and deployments.Bug or incident reporting and tracking.Test reporting and strategies.Deployment in the QA of the BBVANET project (BBVA bank).Installation, deployment, and certification in pre-environments.HOST (BBVA)Review technical documentation and software components, analyzing standards and best practices.Perform analysis, reporting observations found to the delivery team for installation in pre-environments.Responsible for performing deployments and installations in Mobile Banking and BBVANET of components in pre-environments.Generate the corresponding rollback if pre-environments are affected.Notify Delivery and testers of the successful deployment for the start of testing in each pre-environment.Generate production transition processes and follow up once it has been successfully installed in production.Knowledge in Workload, WAS, Jira, Datapower, Veritran, Linux, Remedy, Redmine, Kanban (Agile methodology), Databases, SQL Server, WinSCP, Lotus, IBM Applications, Remote Servers.

As an On-site Support Technician at Indra, I was responsible for installing and configuring necessary technology for the company, including hardware, operating systems, programs, and applications. Additionally, I performed routine maintenance on systems and provided technical assistance to employees and clients.A significant aspect of my role involved identifying and diagnosing system and application failures, both hardware and software-related. Upon identifying issues, I devised and implemented solutions, either by replacing damaged equipment components or resolving software issues. If inventory was lacking, I initiated requests for new parts.In addition to maintenance and issue resolution, I generated periodic reports on the status of company equipment and systems. I guided teams in the implementation of new applications or operating systems and stayed abreast of emerging technologies to remain updated.Further tasks included testing and evaluating new applications before system integration, configuring profiles, emails, and access for new hires, assisting with password-related matters, and conducting security reviews on all company systems.In summary, my role centered on maintaining and enhancing company technology, ensuring smooth operation of all systems and equipment, and offering comprehensive technical support to employees and clients.

As a Linux Server Administrator at Activos Colombia, I led the successful upgrade of 150 servers to SUSE 12 for BBVA Bank. I devised and executed a comprehensive upgrade plan, overseeing testing and rollback strategies. I coordinated a team to ensure seamless server updates and implemented security measures to safeguard data. Additionally, I provided nationwide technical support for office computing equipment, performing monitoring, diagnostics, and troubleshooting. I managed hardware and software inventory, ensuring compliance and system optimization, contributing to operational continuity and client satisfaction

To effectively manage and resolve high-complexity incidents, I create, document, diagnose, and address issues following the designated service pathway (e.g., phone, email, Web Management, chat). When necessary, I escalate requests to appropriate support groups beyond initial service level capabilities. I ensure service closure after providing solutions to end users, meticulously documenting actions taken to fulfill service requirements and internal management policies.

As an Analyst, I provided technical support to corporate clients and contributed to quality assurance efforts. My telecommunications experience at Azteca Comunicaciones involved ensuring optimal network performance and resolving incidents and client requests. I specialized in DWDM, satellite, and fiber optic networks, managing field technicians and overseeing preventive and corrective maintenance at the Core level. I also played a key role in implementing new channels and ensuring service functionality. Additionally, I prepared monthly office availability reports to keep management informed. Proficient in Linux.

I handle, document, diagnose, and resolve high-complexity incidents or issues according to the assigned service route (e.g., phone, email, Web Management, chat). If beyond initial service level capabilities, I transfer or escalate requests to relevant support groups. Upon delivering the solution to the end user, I ensure service closure and meticulously document actions taken to fulfill service requirements, adhere to agreed service levels, and comply with internal management policies.

Internship as Systems Assistant, successfully resolved the Wannacry virus issue, providing technical support for a call center.