Yee Fay Lau Email & Phone Number

Insightful and resourceful analyst skilled in defining problems, collecting data, establishing facts, drawing valid conclusions, and identifying viable solutions. Strong analytical mindset with expert-level knowledge in applying accounting rules and regulations to wide range of business activities. Highly proficient in identifying, rebilling, and collecting on invalid deductions. Trusted team player adept at following established guidelines, processes, and procedures to achieve departmental objectives. Areas of Expertise:- Deductions Analysis- Customer Account Management- Collections- Problem Solving- Accounts Payable / Receivable - Payroll

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  Deduction Analyst

  The Hain Celestial Group

  Jul 2001 - Jul 2019

  Managed over 55 customer accounts in deductions department. Communicated with customers to collect on invalid chargebacks (price discrepancies, traffic violations, excessive discounts, shortages, EDI-related violations). Contacted account and provided backup documentation to demonstrate why charges were invalid. Created and provided summary reports to sales team.- Collected department-leading $751K per year through persistent and effective collection efforts on shortage and damage claims.

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  Cuny New York City College Of Technology

  Applied Science