Chris Garner Email & Phone Number

Redmond, Wa, Us

Irvine, California, Us

• Image desktops and laptops using PXE for efficient deployment.• Communicate with SpaceX users via Teams, Outlook, and in-person interactions.• Install and maintain a variety of software to ensure smooth operations.• Update JIRA tickets promptly to track progress and issues.

Bangalore, Karnataka, In

• Managed network administration tasks including routers, firewalls, and VPNs for secure data transmission.• Implemented proactive security measures to prevent unauthorized access and malware threats.• Conducted disaster recovery planning and backup strategies for data protection.• Provided user support and training to enhance system knowledge and productivity.

Indianapolis, Indiana, Us

• Supported hardware and user deployment from Windows 7 to Windows 8, ensuring smooth transitions.• Tested workstations with end user checklist via PowerShell, printers, etc., ensuring optimal functionality.• Verified LWS update and scan deployment, maintaining system security and efficiency.

Pune, Maharashtra, In

• Supported global Teams workloads in the EDU space, triaging workloads to resolution and identifying bugs.• Escalated bugs and coordinated with Engineering Product Groups to mitigate regressions.• Scoped customers’ needs to recommend and implement solutions based on Teams and 365 services capabilities.• Led SME training to refresh team on new features and emerging issues.

Morristown, Nj, Us

Morristown, Nj, Us

• Quality checked outgoing product support responses to improve resolution times through operational process enhancements• Updated internal and external support documentation based on incoming requests to streamline support processes• Created canned responses and FAQs for common requests to expedite customer issue resolutions

Bellevue, Washington, Us

• Provided high-quality phone and email support for Nintex products, ensuring customer satisfaction• Acted as a liaison between product teams and customers, facilitating effective communication and issue resolution• Assisted the Sales team with online product questions and demonstrations, contributing to increased sales• Answered community and online support questions in forums, enhancing brand reputation and customer engagement

95877 Bezons, Fr

• Represent Microsoft and/or Microsoft’s Business Partners, communicate with Microsoft customers via telephone, written correspondence, or email with regards to finding technical solutions• Facilitate resolution of complex technical issues in all areas of assigned Microsoft products and services by collecting the necessary documentation or reproducing the reported issue in house. • Analyze data, get to heart of issues, and tell the customer story to influence key stakeholders• Influence for impact, project management, testing, readiness, and local deployment

Seattle, Wa, Us

• Facilitate resolution of complex technical issues in all areas of assigned Microsoft products and services by collecting the necessary documentation or reproducing the reported issue in house. • Work with multiple ticketing queues to receive, document, and resolve escalations• Create and update documentation for clients and internal colleagues• Analyze, research, troubleshoot, reproduce ad delivery issues

Redmond, Wa, Us

• Methodically approach, analyze, diagnose, and then resolve enterprise and non-enterprise clients' inbound calls• Created/completed requests with SLA and escalated customer tickets in a ticketing system

Buffalo, New York, Us

Baar, Ch

•Located hardware/software issues, identified Network/application issues.•Provided clients high level of technical service by efficiently answering and troubleshooting telephone queries, e-mails and other media interactions.