Chris Garner Email & Phone Number

Redmond, WA, US

Irvine, California, US

• Image desktops and laptops using PXE for efficient deployment.
• Communicate with SpaceX users via Teams, Outlook, and in-person interactions.
• Install and maintain a variety of software to ensure smooth operations.
• Update JIRA tickets promptly to track progress and issues.

Bangalore, Karnataka, IN

• Managed network administration tasks including routers, firewalls, and VPNs for secure data transmission.
• Implemented proactive security measures to prevent unauthorized access and malware threats.
• Conducted disaster recovery planning and backup strategies for data protection.
• Provided user support and training to enhance system knowledge and productivity.

Indianapolis, Indiana, US

• Supported hardware and user deployment from Windows 7 to Windows 8, ensuring smooth transitions.
• Tested workstations with end user checklist via PowerShell, printers, etc., ensuring optimal functionality.
• Verified LWS update and scan deployment, maintaining system security and efficiency.

Pune, Maharashtra, IN

• Supported global Teams workloads in the EDU space, triaging workloads to resolution and identifying bugs.
• Escalated bugs and coordinated with Engineering Product Groups to mitigate regressions.
• Scoped customers’ needs to recommend and implement solutions based on Teams and 365 services capabilities.
• Led SME training to refresh team on new features and emerging issues.

Morristown, NJ, US

Morristown, NJ, US

• Quality checked outgoing product support responses to improve resolution times through operational process enhancements
• Updated internal and external support documentation based on incoming requests to streamline support processes
• Created canned responses and FAQs for common requests to expedite customer issue resolutions

Bellevue, Washington, US

• Provided high-quality phone and email support for Nintex products, ensuring customer satisfaction
• Acted as a liaison between product teams and customers, facilitating effective communication and issue resolution
• Assisted the Sales team with online product questions and demonstrations, contributing to increased sales
• Answered community and online support questions in forums, enhancing brand reputation and customer engagement

95877 Bezons, FR

• Represent Microsoft and/or Microsoft’s Business Partners, communicate with Microsoft customers via telephone, written correspondence, or email with regards to finding technical solutions
• Facilitate resolution of complex technical issues in all areas of assigned Microsoft products and services by collecting the necessary documentation or reproducing the reported issue in house.
• Analyze data, get to heart of issues, and tell the customer story to influence key stakeholders
• Influence for impact, project management, testing, readiness, and local deployment

Seattle, WA, US

• Facilitate resolution of complex technical issues in all areas of assigned Microsoft products and services by collecting the necessary documentation or reproducing the reported issue in house.
• Work with multiple ticketing queues to receive, document, and resolve escalations
• Create and update documentation for clients and internal colleagues
• Analyze, research, troubleshoot, reproduce ad delivery issues

Redmond, WA, US

• Methodically approach, analyze, diagnose, and then resolve enterprise and non-enterprise clients' inbound calls
• Created/completed requests with SLA and escalated customer tickets in a ticketing system

Buffalo, New York, US

Baar, CH

• Located hardware/software issues, identified Network/application issues.
• Provided clients high level of technical service by efficiently answering and troubleshooting telephone queries, e-mails and other media interactions.