John Hornbeck Email and Phone Number
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Specializing in the creation and growth of highly technical Support Organizations, from early stage to post-IPO. Data driven decision making in fast growth environments, focused on operational efficiencies and employee satisfaction. Have grown and lead remote teams for almost 20 years, making Fortune 50/100/500 & Global 2000 clients successful with a range of internet infrastructure products.
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Senior Director, Support Engineering - Secure ProductsHashicorp Sep 2024 - PresentSan Francisco, California, Us
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Director Of Support Engineering - Vault/Secure ProductsHashicorp Aug 2021 - PresentSan Francisco, California, UsHaving spent the past 4+ year’s helping architect and grow the Global Support Engineering and Operations teams at HashiCorp, I’m shifting my role to focus on growing and continuing to build the highly technical team that ensures our customer base is successful using our Vault and Secure product line’s. The current team supports the largest Vault deployments in the world, as well as our Federal, Strategic, and Global 2000 base of customers.
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Director Of Support Engineering - Runtime ProductsHashicorp Aug 2019 - PresentSan Francisco, California, UsSince becoming Director of Support Engineering, with a focus on our Runtime Products, I've helped grow our Vault, Consul, Nomad, and our Support Ops(Data Science and Intelligence) team. I currently have a team of 3 Support Engineering Managers and 3 Lead Engineers(One for each of the Runtime products). Our team has doubled the load it has handled in the past year without needing to grow in the size of people, using optimizations to lower cost and make sure that our Support team remains a part in driving revenue and not becoming another cost center.
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Associate Director Of Customer EngineeringHashicorp Mar 2018 - PresentSan Francisco, California, UsDuring the second year at HashiCorp, I helped split the team into two organizations, Partition and Runtime. I hired and trained my peer to run the Partition group, while I maintained the Runtime team, which consisted of 3 products: Vault, Consul, and Nomad. Focus remained on scaling the team in order to meet the needs and demands of the global 2000.
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Support Engineering ManagerHashicorp Feb 2017 - PresentSan Francisco, California, UsRecruited to build the support team from a loose group of individuals reporting to the VP of Engineering, into a scalable organization. During the first year I worked with the existing members of the team to build out processes and methods that aligned with the Tao of HashiCorp. The team expanded from 1 -> 4 Subject Matter Expert focused teams, primarily focused on our main core products.
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Producer / Filmmaker / PartnerDead End Film House Jan 2024 - Present
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FounderBlank Generation Creative Agency Jan 2012 - PresentPhotography, Cinematography, Stage Design, Performance Architecture, Lighting & Video Design, and Merchandise creation.Consultant, Advertising, Tour Photography, Stage Design, Performance Operations for Trae Tha Truth: Tha Truth Tour 2016Album Photography, Creative Consultant, Tour Photography for Trae Tha Truth since 2012.Tour photography: Bobby Capri, visuals being used for his upcoming album campaign 2017.Indépendant Photographer for various blogs/magazines for Kanye West: Yeezus Tour & Kanye West: the Saint Pablo Tour
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Head Of Technical SupportContentful Apr 2016 - Aug 2016Berlin, DeContract to setup, automate and streamline the support organization; including Zendesk, general process, and performance metrics. Finished all contract tasks ahead of time. -
Director Of Customer SupportChef (Formerly Opscode) Jan 2014 - Dec 2015Seattle, Wa, UsRecruited to combine and streamline the current support teams. Over the two year period I helped move the team from an in house support ticketing system to Zendesk, and helped automate most of their support tooling. We managed hundreds of customers with an eight person team, primarily through the use of Toyota Production System methods and pragmatic choices in order to scale the team to meet the demand of the customers, without hiring more people. -
Vp, Strategy/Data ScienceBasho Technologies, Inc Jul 2012 - Oct 2013Bellevue, Wa, UsSpecial projects for the CEO, including business analysis, office location analysis, future product analysis, internal training design, and future business strategy. -
Vp, Client ServicesBasho Technologies, Inc Apr 2011 - Jul 2012Bellevue, Wa, UsContinued growth of the Support and Community teams, while also building the Business Analysis & Operations and Account Management teams/infrastructure.
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Director Of Product And ServicesBasho Technologies, Inc Jan 2010 - Apr 2011Bellevue, Wa, UsHired to build the original Support and Community teams/infrastructure from scratch.
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Customer Support/Stack Release ManagerEngine Yard Nov 2007 - Jan 2010Austin, Texas, UsDefined the list of supported components of the default Gentoo image used by Engine Yard and worked to build a test harness to continuously check new versions and components to be added. -
Project LeadGetwom.Com Apr 2006 - Jul 2007Project lead for development team. I have taken the application from thought into the current beta phase, building the application with Ruby on Rails using Test Driven Development.
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Entrepreneur42Squared, Llc Mar 2006 - Jul 2007Working to build a great company that can be a fun place to work and provide a decent income for my family. I handle just about anything that comes through the company from invoicing to building the applications for our clients. So much fun, I would never think of doing anything else.
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DeveloperRubinius 2007 - 2007
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DeveloperL-3 Communications 2007 - 2007New York, Ny, UsJava -
DeveloperInsum 2006 - 2007Custom Linux images for Nokia 770, Ruby on Rails webdev
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CtoOklahoma Computer Software And Robotics Jun 2005 - Mar 2006Embedded systems programming in assembly & C, grant writing, management of engineering team
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Documentation ProjectUbuntu Linux 2003 - 2005Member of the original core documentation team
John Hornbeck Skills
John Hornbeck Education Details
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Cameron UniversityComputer Science
Frequently Asked Questions about John Hornbeck
What company does John Hornbeck work for?
John Hornbeck works for Hashicorp
What is John Hornbeck's role at the current company?
John Hornbeck's current role is Senior Director of Support Engineering - Vault/Secure at HashiCorp.
What is John Hornbeck's email address?
John Hornbeck's email address is jo****@****sho.com
What is John Hornbeck's direct phone number?
John Hornbeck's direct phone number is +158091*****
What schools did John Hornbeck attend?
John Hornbeck attended Cameron University.
What are some of John Hornbeck's interests?
John Hornbeck has interest in Riak, Rails, Customer Service/support, Harley Davidson, Lean, Lisp, Agile Methods, Value Stream Mapping, Tdd, Ruby On Rails.
What skills is John Hornbeck known for?
John Hornbeck has skills like Ruby, Ruby On Rails, Agile Methodologies, Riak, Software Development, Linux, Customer Satisfaction, Cloud Computing, Business Analysis, Data Science, Data Visualization, Test Driven Development.
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