Chris Rausch, Mba, Pmp, Csm. Email & Phone Number

Melbourne, Fl, Us

Office 365 Migration & Cloud Integration: Successfully executed an Exchange 2016 to Office 365 migration project for Space Coast Credit Union, transitioning 1400 user accounts to a hybrid on-premises (Exchange 2019) and cloud-based (Microsoft Office 365) environment. Leveraged Azure Active Directory (Azure AD) for seamless user authentication and single sign-on (SSO) capabilities.Credit Union Branch IT Infrastructure Deployment: Managed the successful stand-up of IT infrastructure for various new Space Coast Credit Union branch locations. This included network setup, deployment of IT hardware (desktops, ATMs, routers), and ensuring seamless integration with existing systems.

Westlake, Texas, Us

Managed multiple concurrent application and infrastructure projects using Clarity and JIRA.Oversaw portfolio improvements for risk management, change request process, project baselines, communication planning, change management, roadmaps, QA, and audit. Helped to improve process to identify "at risk" projects in the portfolio for early corrective action.

Bethesda, Md, Us

Managed various projects utilizing JIRA for hybrid waterfall/scrum projects to modernize existing applications. Developed Use Cases, Capabilities, Features and User Stories utilizing Cameo modeling of Use Case diagrams, State Transition diagrams, Activity Diagrams, etc. Performed Value Stream Mapping of existing workflows to desired state to reduce cycle time and improve overall efficiencies of US Navy asset management system.Worked with development team, scrum master, product owners to develop requirements, and project plans. Created and developed feature road map.Developed project plans per earned value management resource and cost planning.

Deerfield Beach, Florida, Us

Managed various projects for Information Security Activities included statement of work, financial forecasting, project status reporting to executives, effort estimation, Q/A and change management.

Boca Raton, Florida, Us

Senior I.T. Project Manager (Contractor)Responsible for managing Paymentech Order Abstraction and Visa Stored Credentials software development initiative company wide across all cloud based web applications. Interface with 9 application teams development, QA, PMO, Business Analysts to coordinate and manage on time delivery of new software across multiple web application teams. Delivered final software 1 month ahead of schedule. I.T. Product Release Manager (Contractor)Created and prioritized product feature roadmaps and managed monthly and quarterly releases for ADT MMB SaaS web billing application team. Worked with development, configuration teams, QA, and product support teams to coordinate and communicate website cloud based software releases using JIRA. Worked with PMO to facilitate improved processes.

Responsible for managing multiple simultaneous Agile and Waterfall cloud based SaaS projects for various applications for Dycom subsidiaries and end customers (Verizon, AT&T and Comcast).Implemented process improvement to identify root cause of late completion of software projects. Used the “5 Whys” methodology to determine root cause and identify top reasons for late projects.Managed various ServiceNow work flow customizations and upgrades.Led a Kronos implementation with an initial pilot of 20 users and then expanded to an additional rollout for 200 users across 3 subsidiaries for various construction projects.

Responsible for product portfolio, feature roadmap, definition of new software features, defined user stories, requirements analysis, project management.Managed Agile Transformation for the organization, introduced and trained team on Agile, Scrum and Six Sigma process methodologies. Documented and managed user stories/requirements in JIRA, worked with all stakeholders to define and document use cases, user stories, requirements, prioritize according to business needs, ran sprint planning sessions and tracked sprints to completion. Documented and managed backlog of requirements on several key projects. Assisted UI/UX team with design and documentation of requirements. Responsible for working with software quality assurance to help design and document test cases for new features, regression testing, and sanity test.

Fort Lauderdale, Fl, Us

Managed multiple university projects including upgrade of existing CRM system and establishment of new medical accounting system. Worked with diverse teams of stakeholders from clinicians of 7 distinct medical schools as well as Deans and faculty. Managed team of business analysts to deliver finalized requirements for “as is” and “to be” processes for a campus wide CRM system. Worked with outside contractor to deliver initial requirements documentation and facilitated requirements sessions and reviews.

Managed feature specification and requirements definition for existing and new products. Defined scope and requirements for new software application for electronic issuance of traffic citations on mobile platforms (laptops and handheld devices). Worked with sales, tech support, development and test teams to define and scope requirements for next generation software applications. Improved organizational software process utilizing structured design and analysis for the software development life-cycle. Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s) for several key features of proposed APS 2.0 project.Prepared business requirements documents on key software features using Enterprise Architect (SPARX) to manage, analyze and convert business requirements into functional specifications and TFS user stories. Developed use cases and created UML diagrams such as use case diagrams, state diagrams and sequence diagrams to communicate and document feature requirements. Designed user interface mockups from review with SMEs, development and Product Manager using Microsoft PowerPoint. Developed Data Flow Diagrams (DFD’s) to analyze, understand and document existing software functionality. Worked with software development and project management to introduce and maintain software process improvements (requirements reviews, design reviews, standards documents, code reviews).  Lead Lean Six Sigma effort to improve software development cycle time. Performed Root Cause Analysis to determine major contributing factors to software requirements defects. Analyzed and proposed solutions to Requirements Analysis issues and reduced overall average software development cycle time from 185 to 124 days per project.

Chicago, Illinois, Us

Managed all phases of delivering software product including software project management plans, requirements analysis and documentation, feature release management, bug tracking, quality metrics, risk assessment, driving resolution of customer carrier issues (AT&T), system test and feature test software liaison.Led QA1 phone software change control board (CCB) and worked with software teams and AT&T technical account team to prioritize and aggressively drive bug fixes into platform release to successfully meet schedule commitments. Managed software feature integration and software crash / reset analysis team. Successfully reduced all phone panics to within .002 panics / hr criteria for customer ship acceptance.Coordinated with new product introduction team and software quality assurance for analysis of field return units panic logs and correlations to existing issues.Managed third party vendors for delivery of Java midlets to drive bug fixes into the platform software and meet project schedule commitments. Provided and presented weekly status of overall program to project team and senior management. Drove all open software defects to resolution on Motorola RIZR Z9 and Z9n cellular telephones (sales of over 163 thousand units / $8.6 million in margin) and Motorola MOTORAZR V9x (1.1 million units / $40 million in margin) to meet customer schedule commitments. Drove all required quality metrics and presented data at quality review board for successful final quality assessment.Led handset software integration efforts for Z9, Z9N and MOTORAZR2 V9x maintenance releases. Global customers included AT&T, Rogers, Telstra, H3G, Vodafone, Orange, O2, T-Mobile and several regional Latin America mobile carriers such as Claro and Comcel.

Mba, Masters Business Administration

Project Management Certification

Bsee, Electrical Engineering