Coordinating technology strategy among the Church Education System of Schools; • Brigham Young University (BYU)• Brigham Young University - Hawaii (BYU-Hawaii)• Brigham Young University - Idaho (BYU-Idaho)• Brigham Young University - Pathway (BYU-Pathway)• Ensign College• Seminaries and InstitutesInitiatives include bringing together technology leaders at all levels across the schools to identify the most critical capabilities (e.g. Teaching and Learning, Student Success), how technology enhances the ability to improve these capabilities, and prioritizing technology changes to maximize the benefit of our limited resources.

Office of the CIOCreate and execute the vision of "Information that we can use, trust, and share safely."• Stakeholder collaboration to identify and maximize data value• Cross-functional team leadership (technology, data consumers, business leaders, etc.)• Cataloging and defining data to minimize errors and risk• Data tools and resources (SQL, Neo4j, Python, Collibra, etc.)• Process and architecture for governing wide variety of data types (SQL, API, Tableau, Syslog, etc.)• Established Privacy office and Chief Privacy Officer role• Established Information Governance office• Governance process integration with the company to automate updates and value• Policy documentation and process integration to ensure compliance • Legal compliance (PCI, HIPPA, FERPA, etc.)

Created the vision for the division and led teams of professionals (engineering, software development, project management, and product management) to achieve the vision across a wide variety of technical infrastructure domains. 129 employees, $19M budget.Division accomplishments include:• Reduced virtual server expense by $180k and power consumption by 76% while increasing usable performance for over 1000 virtual servers by analyzing performance and consolidating blades.• Created an industry leading high-density wireless network that serves over 30,000 students in classrooms with up to 5 WiFi devices per person compared to the 2.2 devices per person average by employing solid wireless and fiber design principles.• Partnered with Veracity Communications to provide 1 Gbps home Internet connections in Provo nearly 2 years before Google Fiber by researching customer needs and designing creative technical solutions.• Created an innovative classroom presentation system that can be installed in less than 1 day compared to 7 days with the previous design by closely examining the customer experience and encouraging out-of-the-box design thinking.Technology teams:• Enterprise networks (Cisco, Xirrus, Fiber backbone, LAN, WAN)• Communications (VoIP telephone, IPTV, Video Conference, MS Exchange, Motorola Radios)• Server, storage, and virtualization systems (VMWare, Hitachi VSP, Dell Compellent, CommVault)• Audio / visual and presentations systems (Crestron, HD Projection, Digital signage) • Web development for enterprise tools (Service-Now, SNMP technology monitoring)

Led teams of professionals that helped our global customers be successful by providing service, support, and training for over 140 technology products and services. Ownership of the operations of services provided in our on-site data center (power, cooling, space, physical security, monitoring, etc.). Also led the team of security professionals that kept our systems safe from theft and disruption by continually envisioning and implementing appropriate security solutions. 742 employees, $21M budget.Division accomplishments include:• Creating an International Service Center from scratch that provides IT support for over 50,000 individuals world-wide speaking 15 languages.• Reduced open incidents from over 1200 to a reasonable average of 200 by publishing metrics and asking problem solvers what we can do to help them to be successful.• Significantly reduced the frequency and duration of technology failures by implementing change control and major incident coordination in our 1000 KVA data center.• Protected the enterprise IT resources from theft and disruption by creating an IT Security team and providing them tools to capture and alert on 100% of network packets traversing the border.• Provided an extensive IT Training program for over 13,000 employees that is centrally funded as opposed to the previous $600k per year drain on IT budgets by reducing expenses and demonstrating a positive return on investment to the management team.Service teams:• Global Service Center• Server and Network Operations Center• IT Security• On-site Network Field Installation and Repair• Desk side computer support• Enterprise Project Management• IT Training• Computer Labs

Engineering and technology strategy for networks and customer facing solutions34 employees

Ensuring the best customer experience through support, marketing and media relations.Also coordinated the Information Technology Infrastructure Library ("ITIL") initiative which is now engrained in the culture and still in use over two decades later.

Engineering and technology strategy of enterprise wide projects

Responsible for the planning and execution of many enterprise wide projects

Established customer facing telecom, internet, and other support for 34,000 people

StoneMaps helps families have a more extraordinary experience at amusement parks, ski resorts and other areas by providing parents with GPS maps that help them to track their kids, to decide the best attractions, to find the closest restroom and more.Advised on the product management and web strategy for on-line sales of consumer maps. Also assisted with the business vision and strategy, partner relationships and exploring new market opportunities.Extensive experience in Geographic Information Systems (GIS) including surveying, georeferencing, and the creation of maps in a variety of proprietary and public formats.