Career Overview - A comprehensive set of skills built from a diverse career spanning many years.Areas of focus and specialty include:• Customer Service - Providing thoughtful and informative interactions and services, in person, over the phone, or behind the scenes, my roles have always been tied to enhancing the experience for customers.• Product Training and Support - From new product preview and introductions, complete product training for departments and teams, to ongoing sales and product support. I have served as a point person for major accounts and small high-end specialty dealers.• Sales/Management - commission and non-commission, in person, over the phone, retail and B2B• Retail Operations - Ritz Camera, Boater's World, Sony Corporation of America - all aspects of facility management - daily business, bookkeeping, banking, staffing, training, inventory control, loss prevention, operational duties, plus complete build-out / setup of new retail locations.• Merchandising - design and execute company-wide plan-o-grams• Corporate Buyer - source new products and negotiate pricing, payment and delivery terms, plus daily re-buying responsibility from more than 300 vendors.• Public Speaking / Product Training / Technical Training - Sony Corporation / Sony Electronics- conduct training seminars for regional and national accounts- create and present custom training events for regional and specialty accounts- product introductions, technology unveils, national trade shows, invitation-only product previews / demos- technical trainer / technical advisor for public relations / trade show press relations team• Marketing Reconnaissance – manage two teams, in-person and virtual - regional and national team of product specialists in gathering and compiling field data for sales, marketing and product engineering teams.• Marketing Campaign Execution - oversee local, statewide, and nationwide roll-out and implementation of marketing campaigns for various products and services. Served as architect and lead on several regional campaigns.- developing consumer promotions and product offer concepts, and related support materials and events• Marketing / Promotions Manager - involved in all aspects of marketing and promotional activities for multiple Harley-Davidson dealerships• Marketing Consultant - consult with clients to understand specific needs, goals and preferences, and establish a complete branding strategy and marketing plan / ad campaign for businesses, products and services.Also see the Experience section of my profile, thank you!
