OPERATIONS / BUSINESS SUPPORT EXECUTIVE ♦ Innovative process improvement expert using collaborative problem solving techniques to ‘organize chaos’ and manage risk. I have proven expertise leading cross-functional and virtual operations & support teams.  ♦ COLLABORATIVE PARTNER IN MATRIX ENVIRONMENT: Adept at leading individuals and teams to action who do not report within organization. Work closely with key partners such as risk & compliance; technology; human resources; project management; finance; and various operations organizations.♦ PROCESS IMPROVEMENT:  Innovative certified Green Belt focused on Lean process engineering, business, and cultural transformation within any operation.  Winner of Service Conference cruise for leadership in Six Sigma.♦ EXCELLENT COMMUNICATION SKILLS:  Ability to present to and work with individual team members and leaders at all levels of the organization as well as working effectively in team environment. Creation and delivery of presentations for small groups as well as settings with several hundred people.♦ CHANGE LEADERSHIP: Driver and leaders of large scale change. Combined process from branches into centralized operation resulting in decreased risk and increased reporting of legal compliance.♦ RISK MANAGER:   Successful track record of building strong control environments, identifying opportunities, and delivering positive results.  Drove call monitoring program resulting in dramatic improvements in required disclosures and authentication within a matter of weeks.Contact me at: darrenholmes23@gmail.com