John Hale Email & Phone Number

California, United States

Bethesda, MD, US

Formerly with Ease, acquired by Employee Navigator in April 2023.Benefits can be complicated and Human Resources tricky. I lead a team of talented product managers and analysts who are responsible for making that experience better. From complicated eligibility rules to technology-forward enrollment processes, we focus on offering Fortune 500 benefits for.

Washington, DC, US

Led Product Management in business marketplaces, responsible for the development & evolution of product lines across three websites including BizBuySell, the market leaderBuilt and executed a bold 5 year product vision, strategy & roadmap, balancing long-term vision with short-term strategic goals in a startup type environmentDelivered extensive homepage.

Washington, DC, US

Spearheaded the network integration of our 2 broker subscription products creating new revenue streams and increasing sales while reducing infrastructure costs and administrative overheadMigrated our SEO strategy from link banks to a fully integrated Content Management System (CMS) and optimized structured data for all three business websites boosting.

Overland Park, Kansas, US

Directed the content management and user experience of the Sprint Developer website, exposing and marketing new services and toolsets which grew traffic by over 200%Transformed market strategy into detailed requirements and converted customer needs into prototypes and valuable customer products (focusing on API exposure and consumption)Advocated for.

Overland Park, Kansas, US

Managed strategic initiatives impacting User Experience Design from concept through implementation to broker the fidelity of the design into practice, while focusing on schedule, quality and feasibility commitmentsNegotiated the inclusion of key design elements into production acting as a design advocate and performing frequent issue resolutionNegotiated.

Overland Park, Kansas, US

Managed Customer Experience Strategy to enhance all customer touch points including retail, call center, online and onsite visits to improve loyalty and reduce customer churn.Managed transitional branding from Sprint to EMBARQ for Consumer Marketing and assisted with implementation of agency recommendations.Completed a detailed feasibility study to.

Overland Park, Kansas, US

Implemented Peregrine’s problem management tool, ServiceCenter, 7 months faster than predicted by vendor. Developed RACE prioritization process for customization requests to ServiceCenter and other supported technology.Managed Help Desk web site for support requests, self help, ticket status, and organizational knowledge share.Migrated 7000+ customers from.

Overland Park, Kansas, US

Promoted to supervisor of exempt staff within one month of rejoining the Help Desk.Negotiated all new information technology support requests for help desk technical support. Recruited and managed project management staff responsible for the integration of 230+ projects in 2001 with 0% turnover.Provided coaching and team leadership to a 12 member staff.

Overland Park, Kansas, US

Built customer liaison relationships with all IT groups within the local division and worked within the HR organization to deliver appropriate training and support resources, partnering heavily with Organizational Development support staff.Consulted with Business Unit executives to ensure employee development supports the strategic direction, initiatives.

Overland Park, Kansas, US

Managed Help Desk support impact of new tools and technologies to ensure the successful implementation of support, enabling increased resolve rate and decreased hold time.Led Help Desk project management team in the design and implementation of support processes for Help Desk project management detailing roles, responsibilities and common.

Marrero, LA, US

Acted as CMO for all marketing aspects of the business including ad creation, media buys and negotiation, B2B marketing, promotions, and grass roots marketing strategiesFunctioned as midwest board member for Franchisee Advisory Council for two yearsMonitored and measured competitive risks, customer churn, customer satisfaction, and marketing campaign.