Mark Laber, Pmp Email & Phone Number

Mumbai, Maharashtra, In

TCS associate consultant in Infrastructure Services Telecommunications Tower.Hands-on experience in all aspects of Telecom life cycle to meet customer’s mission critical requirements.Voice SME with strong troubleshooting and analytical skills to minimize downtime and control costs.Network Voice Lead with hands on experience to provide feature-rich and stable unified communicationsplatforms such as Webex Calling, Cisco UCCX, Five9, Asterisk FreePBX, VICIdial and IVR systems

Stamford, Ct, Us

Lead Telecom Team supporting telephony operations requirements.

Chicago, Illinois, Us

Plan, design, implement and support telecom initiatives to meet strategic and operational goals with VoIP technologies.Support Asterisk, Cisco, and Avaya telephone systems across the Tribune footprint.

Conducted Telecom inventory audit by physically locating every telephone line and circuit. Presented findings report with recommendations. Managed disconnect orders to yield over 10% reduction in monthly spend.Provided technical consultation on future phone system migration path.

Newington, Ct, Us

Conducted Telecom inventory audit by physically locating every telephone line. Presented findings report with recommendations. Managed disconnect orders to yield over 30% reduction in monthly spend.Negotiated E-Rate contract with telephone provider resulting in additional 10-15% savings over provider's "best deal" proposal.Provided technical consultation on future phone system migration path.

Project managed smooth voice services migration of Newington Community Television to newly remodeled Town Hall facility.Supervised telephone system vendor in implementation of custom requirements and features.Coordinated telephone numbers move with voice provider to meet tight deadline and ensure successful move.

Ensured completion of tasks pertaining to supporting Town telephony, computers, and data network resources.Maintained accurate inventory and supported voice (POTS, DID, trunks), data (T-1, Fiber, DSL), and wireless (Blackberry, Smartphone, handset) accounts.Analyzed and audited all Telecom accounts (voice, data, wireless) as part of expense management, achieving over 40% reduction in charges.Managed configuration and maintenance of NEC NEAX 2000 PBX by diagnosing, repairing and optimizing telephone system, voicemail and cabling infrastructure.Ensured uptime of voice services by troubleshooting line, trunk and special circuit issues.Primary contact for moves, adds, changes of telephone systems.Project leader for NEC telephony upgrade with emphasis on VoIP and Unified Messaging.Assisted IT staff and Town staff troubleshoot hardware and software problems.

Southingon, Ct, Us

Primary contact of organization's telecom services, including voice, data, Internet, and wireless. Audited and approved monthly telecom invoices. Ensured telephone system operations (Asterisk VoIP) by monitoring and taking preemptive actions in repair and maintenance. Researched, recommended, and followed through implementation of products, services, and cost effective solutions that offer rich set of features.

Southingon, Ct, Us

Provided advanced tech support for all enterprise telephone systems, wireless devices, networking infrastructure, software applications, and office equipment.

Southingon, Ct, Us

Valuable member of programming team in designing, coding, and testing broad range of ERP modules. Developed user tools, management reports, and applications.

Southingon, Ct, Us

Provided technical leadership to software development to increase operating efficiency by designing, coding, and testing broad range of ERP modules.Programmed highly visible applications such as custom bar code labels, UPS shipping front-end and reporting, and inventory forecasting applications.Negotiated UPS contract to save over 25% off shipping rates and related charges.

Southingon, Ct, Us

Recruited to IT department to self-learn 4GL language and to implement new features and enhancements to broad range of modules in ERP system. Stepped in the lead role for managing telecommunication services.

Bs, Computer Science And Engineering

Education record