CLIENT: KUMON TUTORING CENTER OF APEX – APEX, NC - 2016- PRESENTCLIENT: EAST PAYMENT SOLUTIONS – BETHESDA, MD - 2013- 2015Provide business operational expertise to maximize personnel performance through training and budgetary oversight.• Provide operational program strategies to increase the company’s profitability and aid in the decrease of employee turnover• Improve the company’s human resources through training, onboarding, and enhanced recruitment strategies and personnel development.• Strategic planning and partnership initiatives to increase key alliancesCLIENT: CORPORATE COUNSEL WOMEN OF COLOR- 2016- PRESENTDesign research projects aimed at investigating, assessing and evaluating issues relating to attorneys of color. • Provide research that identifies and advises the association on issues relating to its core membership• Develop research, including focus group facilitation on career advancement strategies for women of color attorneys• Write ‘state of affairs’ report and briefs on employment relations, sponsorship/mentorship, diversity & inclusion analysis for attorneys of colorCLIENT: BG&T RELOCATION ENTERPRISES Laurel, MD – 2005-2008Provide clients with technical assistance on complex IT installation projects through 15-20 employees.• Oversaw all aspects of operation including management of labor, materials procurement, and retaining subcontractors for each project.• Provided direct support to vendors, government agency clients, and third party partners.• Engaged with clients and ensured complete satisfaction by conducting project assessments and evaluations. Immediately resolved client issues to ensure success.• Managed contract staff.