Received Customer Success MVP Award in Q1 2019 for “excellence in what they do, living #XFE and supported by visible, positive impact on the customer experience.”

Selected Experience:Major High Tech client - Data Analytics & Infrastructure• Managed a team of 4 data analysts supporting Marketing and Sales teams with data infrastructure, dashboards & reporting, forecasting, and advanced analytics.• Designed, built, and maintained org's global reporting infrastructure in order to standardize and streamline QBRs, executive level reporting, and ad hoc analyses.International Government client - Tea Exportation Strategy• Conducted field research in 6 different cities across North America to aid in exportation strategy.• Performed analysis on market research, site visits, surveys, and trade import & export data to inform NA perspective on consumers’ behavior and preferences.Major Telecommunications client - Facilities Cost Reduction• Identified cost savings opportunities by utilizing SQL and Excel to obtain and analyze large datasets pertaining to network facility invoices, contracts, and costs.Major Banking client - Sales Analytics BI Assessment• Evaluated multiple BI & analytics solutions for fit with client’s Sales Analytics strategy. • Hosted client workshops and met with various SMEs and vendors to complete broad range of technical evaluations & thoroughly documented requirements and recommendation.Major Financial Services client - PMO Process Redesign• Led the organizational redesign of an Analytics team's PMO processes.• Presented and implemented the future state process and strategy for the client that was instrumental in tracking several hundred analytic engagements in the span of its first year.Private Equity client - Merger & Acquisition Due Diligence• Performed detailed financial analysis relating to operational diligence of a consumer e-commerce company for a private equity client’s proposed $2 billion acquisition.• Researched and created competitive benchmarking for shipping and contact center metrics.