S Mohan Kumar Email & Phone Number

Chennai

• Coordinated and deployed mobile apps as per Deployed mobile apps as per requirement using Google Cloud and Firebase and deployed couple of static test websites for small time customers.
• Worked on new hire recruitment, training and development and consulting work on technical proposals for small scale clients
• Implemented static website in AWS with Cloudtrail for monitoring site hits using S3 storage and securing with SG group and forwarding information with SES (simple email services).

Chennai, Tamil Nadu, India

Responsible for optimal operational efficiency and work on enhancements, agreement renewals, financial reporting and supported pre-sales team on new proposals.$ Performed monthly client invoicing and detailed billing inputs and coordinated with stakeholders. $Worked on successful conversion of 2 new client conversions from proposals to deployment and.

Chennai, Tamil Nadu, India

• 2006-03 - 2016-08 Project ManagerWipro Technologies Ltd, Chennai, TN, Chennai, TNOffshore Service Delivery Role:
• As offshore lead, led team of 60+ members, and was responsible for efficient operations, tracking for Quality, Productivity, Deployment, and Rookie Ratio, align KPIs with SLA and meet SLA norms.
• Prepared and presented periodic service review service performance reports, financial reports, service improvements, quality and processes.
• Traffic Engineering & Escalation Management for both internal and external clients 24*7 schedule and Schedule Management for Service Delivery/ Service Assurance/feasibility.
• Provided leadership to achieve service delivery goals of customer satisfaction, operational excellence, quality assurance, team skill development, and financial contribution.
• Ably lead corporate initiatives on Quality assurance requirements like ITIL, LEAN, SOX, ISO20000, and ISO27000 as part of IT audit compliance. DC Manager:

Satyam Ltd, Chennai

• Key result area:~ Wintel administration ~Suse Linux ~Hyperion / Oracle systems support ~ Peak period support ~ Data Center deployment ~ Systems integration
• Primarily worked for onsite client as part of client IT team, primarily on the role of both Wintel and UNIX and performed my duties with utmost satisfaction of the client
• Transitioned the activities to offshore and lead the offshore team to take care of SLA norms
• I was the SPOC for Asia and Europe regions during sustenance support hours
• I was the systems lead for Data Center provisioning services for a telecom client, which was for 5 month period. The systems integration and deployment involved systems build and complete integration until UAT phase.
• Post the activity, I completed the UAT and transition handover phase to the client community.

Chennai

• Key result area:~ Wintel administration ~MCIS 2.0 ISP provisioning ~ ISP operations ~ DSL operations
• Responsible for technical management of regional networks, Data Center services and providing technical support for Customer care.
• In-charge of daily ISP technical operations ensuring continuous support and responsible for people management of technical and support teams on a 24x7 shift basis for maintenance of dial-up, ISDN, lease lines, DSL and.
• Coordination with business management team pertaining to customer queries on any technical support with regard to customer setup

Worked on AutoCAD and Arch-T products and also coached the course aspirants and engineers for 3 years.I had conducted training for L&T staff in Mumbai on AutoCAD.

Chennai

I had worked as site engineer in construction field and had assisted the project site manager on the ongoing construction activities.I had interfaced with architects and consultants to undertake the approved changes or modifications suitably.

Bachelor’S Degree, Civil Engineering, First

Activities and Societies: Bachelor's education in Civil engineering

High School, 12Th Grade

Activities and Societies: Completed 12th grade in CBSE curriculum