Marcos Arias

Marcos Arias Email and Phone Number

CRM Manager and Ops Manager at OlaAzulCostaRica @ OlaAzulCostaRica
Marcos Arias's Location
Costa Rica, Costa Rica
About Marcos Arias

Results driven professional. Industrial Engineer with proven competencies in the areas of strategic thinking, financial acumen, managing performance, persuasive communication, staff development, building collaborative relationships, fostering innovation & customer orientation. Recognized by peers and senior leadership for tenacity and resourcefulness. Mentoring and coaching certifications. Proven success working in a multi-location, multi-cultural environment. Organizational savvy. Managed units from 5 to 160 people. Proficiency in metrics definition. Always focused on maximizing return over investment and creating value. Capabilities in risk management and cost reduction. Comprehensive understanding & usage of data analysis to develop solutions and associated operational efforts. Firm believer in continuous improvement.Knowledge and Skills Business Planning & Data Mining. Online Marketing (Concept Building, Campaign Execution). Reporting, KPI definition and Balance Scorecard.  Project Management tools. Quality Assurance & Quality Control models. Customer Service and Sales.  Website Performance - Metrics. Traffic generation and social media engagement. Team management. Microsoft Office package, Google package, Visio, Jira, Alexa, Dreamweaver, Photoshop, WordPress, Pure360, Wishpond, Lyris & Similar Web. Six Sigma methods. Negotiation skills. Abilities to make presentations.Languages: Spanish: native English & French: Professional level  Portuguese: Beginner/Elementary level

Marcos Arias's Current Company Details
OlaAzulCostaRica

Olaazulcostarica

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CRM Manager and Ops Manager at OlaAzulCostaRica
Marcos Arias Work Experience Details
  • Olaazulcostarica
    Crm Manager And Ops Manager
    Olaazulcostarica Apr 2019 - Present
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  • Betcris
    Marketing Campaign Manager
    Betcris Sep 2018 - Mar 2019
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  • Eclat N.V.
    Marketing Manager
    Eclat N.V. Jan 2017 - Jul 2018
    Mexico
    Key Contributions Responsible of the following units: SEO, Retention/Reactivation, Affiliates, Web Design, & Social Media. Website’s identity and overall look and feel. Defined site's structure for web and mobile. Website performance analysis. Tactics to increase traffic. Customer experience & Life cycle: stats analysis, segmentation, contact triggers, promos & communication channels. Accountable for ad-hoc campaign definition, execution & results. Financial and Performance reports - construction and supervision. CMS & Back office management. Content team coordinator. Liaison with Platform provider: Project concept & deliverables definition (execution and QA). Tool optimization. Providers integration. Personnel management and mentoring. Staff interviewing and recruiting.
  • Bond Enterprises Ltda
    Marketing Operations Manager
    Bond Enterprises Ltda Oct 2008 - Oct 2016
    Key Contributions Project planning & execution.  Campaign Concept Building. Data Base Segmentation. Campaign Calendar Setting & Tasks assignment. Quality Assurance & Verification Steps setup.  Referral Program Monitoring. Retention, Reactivation and Cross Product Strategies & Tactics. Campaign Exposure Calculations and Financial Reporting  Mass communications.  DB Life Cycle & Stage Specific Targets definition.  Contests Payment and communications. Interdepartmental Project Coordinator Active member in CRM meetings to prioritize/define pending and new projects with IT Dev unit in Canada.
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  • Century 21®
    Real Estate Associate
    Century 21® 2007 - 2008
    Guiones Guanacaste
     Broker services. Marketing for real estate projects with national and international clientele. Coordinate services in the property management areas such as remodeling, maintenance and rentals.  Property appraisal.
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  • Outsourcing Administrativo S.A.- Oasa
    Customer Service Manager
    Outsourcing Administrativo S.A.- Oasa 2001 - 2007
    Key Contributions Planning & resource management. Balance scorecard def, goals and KPI’s. CRM system admin. Responsible for training program and trainer’s preparation. Personnel evaluation process definition. Liaison between Costa Rican CS team and Irish CS team.  Induction process for new marketing partners. Customer service department stats def. QC guidelines and preformatted answers. Schedules setup.  Mentoring practical techniques.
  • Outsourcing Administrativo S.A. - Oasa
    Cs Team Leader
    Outsourcing Administrativo S.A. - Oasa 1999 - 2001
     Overall quality supervision CS staff trainer.  Team leads selection and preparation.

Marcos Arias Skills

Marketing Leadership Strategic Negotiations Communication Coaching Task Management Critical Thinking Strategic Planning Mass Email Marketing Content Management Customer Service Microsoft Office Account Management Management Digital Marketing Microsoft Word Sales Project Management Microsoft Excel Social Media Team Leadership Marketing Strategy

Marcos Arias Education Details

Frequently Asked Questions about Marcos Arias

What company does Marcos Arias work for?

Marcos Arias works for Olaazulcostarica

What is Marcos Arias's role at the current company?

Marcos Arias's current role is CRM Manager and Ops Manager at OlaAzulCostaRica.

What schools did Marcos Arias attend?

Marcos Arias attended Universidad De Costa Rica, Tecnológico De Costa Rica, Lycée Franco-Costaricien.

What skills is Marcos Arias known for?

Marcos Arias has skills like Marketing, Leadership, Strategic Negotiations, Communication, Coaching, Task Management, Critical Thinking, Strategic Planning, Mass Email Marketing, Content Management, Customer Service, Microsoft Office.

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