Armando Olvera Email & Phone Number

Collaborate closely with other product managers, engineering, design, sales, and customer support teams to define product requirements and priorities based on market insights and business objectives.Collaborate effectively to decompose intricate projects into smaller, more manageable tasks, progressively enhancing customer value with each.

-Define the application support system which can handle exponential account growth across multiple front end applications-Collaborate with key stakeholders to define internal processes around and lead adoption of “level 2” customer support initiatives -Bugs, feature enhancement requests, and any user facing issue which cannot be fulfilled by the customer.

- Assist in the iterative development of In-House SaaS platform, handling the prioritization of incoming issues, scoping of possible features, and assuring a high quality product standard during releases- Maintain Content Delivery Standards relative to SLAs for In-House SaaS platform, housing over 500 Brands at over 70 Retailers with a coverage level of.

- Manage Asana and assist in Classification and Prioritization of Bugs and Feature Enhancements based on weighted business needs and use cases- Communicate with Account Management and Engineering to Identify any potential quality issues per defined process and escalate potential quality issues- Ensure that validated deliverables meet functional and design.

Emeryville, California

Build and publish digital marketing content for Brand side channel marketingMaintain Product Data integrity for over 30 Brand Accounts and 4,000 productsDelegate and execute migration project of 15,000 digital content pieces from old platform to in-house platformAudit content configuration on 65+ Retailer Sites and ensure optimal HTML/CSS settings have.

New client prospecting Market product/service to HR representatives on behalf of the companyOrganize prospective client demo presentationsCater each product and presentation for maximum client satisfactionAdvise over Storyboard for Company Explainer VideoDrive strategy and creation of Pilot Program Referral Program to increase market exposure

Berkeley

Managed my own weekly section of up to 50 studentsLead discussion groups to help students engage and better comprehend the materialAssembled students into teams based on individual needs to help them meet and learn from other students in the class

• Proved highly proficient in upselling
• Consistently placed in Top 3 for weekly Membership Sales
• Given duty to train new hires on sales

Bachelor Of Science (Bs), Global Economics, Senior

Activities and Societies: Founding Colonist Alpha Kappa Psi Professional Fraternity (2011-2014) Founding Member Students For Professional.

Techonology

Summer Abroad Program in Berlin