Armando Olvera Email & Phone Number

Collaborate closely with other product managers, engineering, design, sales, and customer support teams to define product requirements and priorities based on market insights and business objectives.Collaborate effectively to decompose intricate projects into smaller, more manageable tasks, progressively enhancing customer value with each iteration.Communicate business outcomes and performance metrics to key stakeholders throughout the organization.Prioritize feature backlog and allocate resources effectively to deliver high-impact product releases in a timely manner.Create comprehensive narratives for Stories and Epics, and communicate all pertinent details to the development team(s) throughout the development process, including planning and grooming meetingVerify the viability of new features by soliciting feedback from platform users prior to development.Demonstrate new features to stakeholders, cross-functional teams, and customers.Analyze and measure the impact of product enhancements, iterating continually to optimize performance.

-Define the application support system which can handle exponential account growth across multiple front end applications-Collaborate with key stakeholders to define internal processes around and lead adoption of “level 2” customer support initiatives -Bugs, feature enhancement requests, and any user facing issue which cannot be fulfilled by the customer facing team(s) or the help center.-Identify, evaluate, and implement the right software to enable the support system-Maintain the support system-Facilitate user acceptance testing and QA / review prior to new releases-Conduct internal trainings to promote knowledge of new products and foster a culture of collaborative contribution to the help center -Drive internal conversations to improve the support product and initiatives-Drive product innovation and refinement cycles based on CSO data and feedback-Lead the Level 2 Customer Support team-Setup of Salesforce Knowledge+Communities for respective business units

- Assist in the iterative development of In-House SaaS platform, handling the prioritization of incoming issues, scoping of possible features, and assuring a high quality product standard during releases- Maintain Content Delivery Standards relative to SLAs for In-House SaaS platform, housing over 500 Brands at over 70 Retailers with a coverage level of 92.5%+- Create and deploy educational materials for end user, maintaining a level of under 20% of inbound tickets being related to platform issues- Plan, scope, delegate and execute projects to in house and outsourced team members to meet deadlines in cost-efficient manner- Conduct operations and revenue analysis by combining various data sets relative to the product to identify areas for efficiency gains, having reduced time to complete operational steps within platform by 300%- Act as a bridge between internal stakeholders and communicate the needs and priorities across departments

- Manage Asana and assist in Classification and Prioritization of Bugs and Feature Enhancements based on weighted business needs and use cases- Communicate with Account Management and Engineering to Identify any potential quality issues per defined process and escalate potential quality issues- Ensure that validated deliverables meet functional and design specifications and requirements.- Isolate, replicate, and report defects and verify defect fixes- Weigh and Prioritize system issues based on data sets and business priorities to drive the largest impact per project.

Emeryville, California

Build and publish digital marketing content for Brand side channel marketingMaintain Product Data integrity for over 30 Brand Accounts and 4,000 productsDelegate and execute migration project of 15,000 digital content pieces from old platform to in-house platformAudit content configuration on 65+ Retailer Sites and ensure optimal HTML/CSS settings have been deployed

New client prospecting Market product/service to HR representatives on behalf of the companyOrganize prospective client demo presentationsCater each product and presentation for maximum client satisfactionAdvise over Storyboard for Company Explainer VideoDrive strategy and creation of Pilot Program Referral Program to increase market exposure

Berkeley

Managed my own weekly section of up to 50 studentsLead discussion groups to help students engage and better comprehend the materialAssembled students into teams based on individual needs to help them meet and learn from other students in the class

Proved highly proficient in upselling• Consistently placed in Top 3 for weekly Membership Sales• Given duty to train new hires on sales

Bachelor Of Science (Bs), Global Economics, Senior

Activities and Societies: Founding Colonist Alpha Kappa Psi Professional Fraternity (2011-2014) Founding Member Students For Professional.

Techonology

Summer Abroad Program in Berlin