Brian Stoll Email & Phone Number

Texas, United States

Texas, United States

United States

Responsible for executing and developing strategic internal and external partnerships as well as managing the resources, financials, and operations.

Dallas/Fort Worth Area

• Lead diagnostic discussion and act as lead diagnostician, offering advice to reports in a total of 3 locations across the country
• Ensure resources are properly allocated to maximize efficiency and customer satisfaction.
• Use MySQL, SQL, Power Query, Power BI, and other database tools to develop queries, analyze big data, and create reporting and dashboards pertaining to team efficiency and success.
• Hire, train, coach, and lead call center representatives as they provide support for customers.
• Answer representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Lead team meetings and stand-ups. Be inquisitive to better understand the issues representatives are dealing with. Use this knowledge to educate and coach workers regarding processes and practices.

Norfolk, Virginia Area

• Facilitate changes and adjustment in Vocational Education curriculum that improves the meeting of student needs.
• Design and implement curriculum while meeting NATEF and SCHEV standards.
• Prepare and implement a vision for the automotive program including goals and objectives that align with the long term and short-term company expectations
• Manage staff involvement in the development of the vision, goals and objectives
• Continuously evaluate the effectiveness of on-going programs and encourage the involvement of students and staff to achieve the established goals of providing the opportunity for people to prepare for and accept.
• Build, train, and manage the automotive instructor team while making sure they meet all NATEF and SCHEV standards.

Norfolk, Virginia Area

• Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
• Drive store Sales & promotions
• Build Customer Satisfaction & Loyalty
• Creating Results for Teammates, Customers and the Company
• Understand alternative tire sourcing and competitors
• Payroll, budgets and store goals

Norfolk, Virginia Area

Opened MRD Automotive when I was 19. We sold, installed, and fabricated automobile performance parts and upgrades. We specialized in engine management systems, dyno tuning, custom forced induction setups, chassis and rollcage fabrication, and engine building.

Bachelor'S Degree, Business Administration/Organizational Supervision, 4.0

Business Administration And Management, General, 4.0

Activities and Societies: Phi Theta Kappa

Engineering