Sunny Li Email & Phone Number

Shanghai, China

• Monitored booking tables to ensure accuracy and completeness, addressing unconfirmed bookings promptly to maintain operational efficiency.• Conducted spot checks and booking validations to guarantee the quality of bookings, with particular attention to new supplier customers.• Integrated new suppliers into the system, ensuring seamless and efficient operations for both the company and the suppliers.• Communicated effectively with customers to address their inquiries about flight… Show more • Monitored booking tables to ensure accuracy and completeness, addressing unconfirmed bookings promptly to maintain operational efficiency.• Conducted spot checks and booking validations to guarantee the quality of bookings, with particular attention to new supplier customers.• Integrated new suppliers into the system, ensuring seamless and efficient operations for both the company and the suppliers.• Communicated effectively with customers to address their inquiries about flight bookings, providing accurate information and resolving issues in a timely manner.• Collaborated closely with team members to enhance booking processes, sharing insights and solutions to improve overall service quality.• Kept up-to-date with the latest flight ticket policies and promptly notified clients of any changes, ensuring they were always informed of current information.• Demonstrated strong problem-solving skills by identifying and addressing booking discrepancies, ensuring a smooth and hassle-free customer experience. Show less

San Francisco Bay Area

• Engaged with international travelers daily, providing assistance and information in English to ensure a welcoming and helpful environment.• Coordinated room arrangements for guests, focusing on accommodating travelers with unique needs and preferences, ensuring their comfort and satisfaction.• Organized and hosted hostel events, showcasing the best of San Francisco to enhance and extend guests' travel experiences, contributing to positive reviews and repeat visits.• Managed front… Show more • Engaged with international travelers daily, providing assistance and information in English to ensure a welcoming and helpful environment.• Coordinated room arrangements for guests, focusing on accommodating travelers with unique needs and preferences, ensuring their comfort and satisfaction.• Organized and hosted hostel events, showcasing the best of San Francisco to enhance and extend guests' travel experiences, contributing to positive reviews and repeat visits.• Managed front desk operations efficiently, including check-ins, check-outs, and reservations, and handling guest inquiries and complaints with professionalism and empathy.• Developed strong relationships with guests, providing personalized service and fostering a friendly, inclusive atmosphere.• Exposed to a multi-country environment, interacting with travelers worldwide and gaining a deep understanding of diverse cultural backgrounds.• Demonstrated excellent communication skills, effectively conveying information and assisting guests clearly and understandably. Show less

Shanghai, China

• Provided phone-based interpretation services for a hotline aimed at assisting expats in Shanghai, facilitating smooth communication, and helping clients overcome language barriers.• Delivered high-quality customer service, ensuring client satisfaction through attentive and responsive support.• Developed and maintained a flexible communication style to effectively interact with a diverse customer base, tailoring language and approach to meet individual needs.• Established and… Show more • Provided phone-based interpretation services for a hotline aimed at assisting expats in Shanghai, facilitating smooth communication, and helping clients overcome language barriers.• Delivered high-quality customer service, ensuring client satisfaction through attentive and responsive support.• Developed and maintained a flexible communication style to effectively interact with a diverse customer base, tailoring language and approach to meet individual needs.• Established and utilized a professional English vocabulary, accurately interpreting client communications in various medical, legal, and everyday scenarios.• Demonstrated strong problem-solving skills and the ability to remain calm and efficient under pressure, contributing to a positive client experience. Show less