Jacky S. Email & Phone Number

Oakland, Ca, Us

Los Angeles, California, Us

-Partnered with policy teams to manage global child safety escalations; increased accuracy by 17% over 2 months-Managed daily meetings to provide updates and feedback to moderators on R1 Video workflows and improved accuracy by 10%-Created internal report to streamline reports on +30 moderators to analyze productivity and accuracy-Collaborated with TikTok USDS teams to optimize content moderation-Interpreted and enforced company policy, including TikTok’s community guidelines and policies, fostering a positive and safe user community-Provided feedback an analysis on policy updates to identify areas of improvement-Conducted daily sampling and reviewed and audited content moderated by moderators -Trained 10 moderators in policies related to Child Safety, Predatory behavior and Impersonation-Drove improvement initiatives, providing guidance on policy development and executing projects to enhance workflows, resulting in 95% escalation accuracy

Los Angeles, California, Us

Pittsburgh, Pa, Us

- Negotiated the purchase of goods and commodities with multiple vendors to reduce costs by 12%- Maintained purchasing records of various vendors and suppliers in internal softwares- Managed the payroll of 6 customer representatives- Trained customer representatives to deliver exceptional customer service- Assisted manager in resolving customer complaints to mitigate conflicts- Researched vendors to determine the best quotation to reduce company costs