Quality Assurance Specialist with extensive experience in the Trust & Safety domain. Skilled at assessing and upholding online safety standards across user-generated content platforms. Adept at reviewing content moderation decisions, identifying policy violations, and providing detailed feedback to enhance operational accuracy and improving operational processes.Leveraged data-driven approaches and quality auditing methodologies to analyze errors, detect operationally risky patterns, and recommend concrete process improvements. Synthesized insights from quality analyses to advise on staff training priorities and knowledge base enhancements.I'm passionate about being part of the solution in addressing large-scale societal issues like child safety, Identity Theft, and protecting democratic principles in the digital age. I also speak 3 Languages.
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Genai - Red TeamMetaOakland, Ca, Us -
Qa SpecialistTiktok Nov 2022 - Apr 2024Los Angeles, California, Us-Partnered with policy teams to manage global child safety escalations; increased accuracy by 17% over 2 months-Managed daily meetings to provide updates and feedback to moderators on R1 Video workflows and improved accuracy by 10%-Created internal report to streamline reports on +30 moderators to analyze productivity and accuracy-Collaborated with TikTok USDS teams to optimize content moderation-Interpreted and enforced company policy, including TikTok’s community guidelines and policies, fostering a positive and safe user community-Provided feedback an analysis on policy updates to identify areas of improvement-Conducted daily sampling and reviewed and audited content moderated by moderators -Trained 10 moderators in policies related to Child Safety, Predatory behavior and Impersonation-Drove improvement initiatives, providing guidance on policy development and executing projects to enhance workflows, resulting in 95% escalation accuracy -
Trust & Safety SpecialistTiktok Aug 2021 - Nov 2022Los Angeles, California, Us -
Sales AssociateGnc Feb 2017 - May 2021Pittsburgh, Pa, Us -
Assistant ManagerVsj Utilidades Jan 2014 - Feb 2016- Negotiated the purchase of goods and commodities with multiple vendors to reduce costs by 12%- Maintained purchasing records of various vendors and suppliers in internal softwares- Managed the payroll of 6 customer representatives- Trained customer representatives to deliver exceptional customer service- Assisted manager in resolving customer complaints to mitigate conflicts- Researched vendors to determine the best quotation to reduce company costs
Jacky S. Skills
Jacky S. Education Details
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San Francisco State UniversityBachelor Of Business Administration - Bba
Frequently Asked Questions about Jacky S.
What company does Jacky S. work for?
Jacky S. works for Meta
What is Jacky S.'s role at the current company?
Jacky S.'s current role is GenAI - Red Team.
What schools did Jacky S. attend?
Jacky S. attended San Francisco State University.
What skills is Jacky S. known for?
Jacky S. has skills like Leadership, Data Analysis, Stocks, Skilled Multi Tasker, Time Management, Scrum, Stocking, Quality Assurance, Policy Analysis, Cashiering, Retail Sales, Sensitive Information.
Who are Jacky S.'s colleagues?
Jacky S.'s colleagues are Tim Van Oosterhout, Zahra Novruzova, Sebahattin Duman, Vicky Tran, Cảnh Hồ Sỹ, Madilyn Stevens, Rohit Kumar.
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