* Effectively manage large scale deployments throughout the SDLC process while maintaining scope, cost, and client satisfaction* Engaged with clients on managing their hosted LMS solution while defining strategic initiatives to align with customer’s goals

* Managed over 10 concurrent implementations ranging from small to large scale projects in the petroleum industry, successfully deploying on time with high customer satisfaction* Engaged with IT/Development on a weekly basis to develop new software functionality in an Agile environment by gathering customer requirements, analyzing market trend, and collaboration with various internal organizations* Lead software enhancement initiatives and processes to standardize secured file transfers, file conversion methodologies, SSL, and automated data captures* Managed and developed processes on-boarding new and existing customers with channel partner for CCM data integration* Initiated a major environmental upgrade for fortune 500 client costing over $250k in internal capital expenditure and over $150k in additional revenue for Axxis

* Managed a complex and large scale software upgrades from sunset software releases to a major software release with the project completing on time and on budget utilizing cross functional resources ranging from Engineering, IT, and professional services* Coordinated and solution architected functional enhancements to the wireless portal integrating industry standards as well as customer requirements with Product Management and Engineering* Decommissioned clients legacy systems utilizing the TEM software solution with the client recognizing ROI in excess of 500k yearly* Successfully executed services transitions from competitor’s platform to Rivermine’s managed service platform with minimal disruption to client’s telecommunications services* Deployed the TEM solution in the Banking, Aerospace, Insurance, and marketing verticals* Managed in excess of 6+ clients in a fast paced environment on new complex/large deployments and add-on services* Served as the subject matter expert demonstrating product knowledge and industry best practices for internal organizations* Regularly interfaced with product management and engineering to enhance functionality across software modules* Generated positive revenue from embedded customer base year over year* Successfully managed resource allocation across multiple projects which resulted in on-time and on-budget project deployments * Developed, documented, and implemented new deployment methodologies to increase project efficiencies improving time to revenue

* Managed a team of invoice processing analyst and invoice processing engineers to meet loading and accuracy SLA’s for over 30+ clients with invoices averaging over $600 million per year* Generated quarterly KPI’s to measure group efficiency in loading invoices and scaled the group’s growth to support operational processes * Managed relationships with domestic and international partners, outsourcing operational tasks to increase efficiency and margin* Successfully managed integration of the client services group from an acquisition, conducting gap analysis to automate and reengineer operational processes resulting in operational improvement and head count reduction

* Worked as a member of the professional services team to implement the Rivermine TEM solution for fortune 500 corporations* Realized ROI in excess of $3.5 million for Aerospace client being utilized to pay for the software license and services* Participated and facilitated business and technical requirement meetings on various modules across client organizations * Utilized standard development life-cycle methodology for software implementation* Installed and configured a business intelligence reporting engine for Rivermine’s reporting module * Conducted weekly status meetings and produced status reports for various projects* Coordinated training activities for new and existing clients* Worked with Product Management to enhance various aspects of the Rivermine software incorporating industry standards, best practices and requirements across existing customer base* Created SQL reports based on customer requirements* Managed application and hardware administration for various clients which includes software upgrades, data backups, restorations and software configurations * Installed the Rivermine software in a Linux, tomcat, apache and oracle environment

* Member of the Data Management Team performing issue resolution on failed loads* Conducted weekly status calls with service providers to review and resolve missing invoices and file transmission issues * Created scheduled reporting for various clients using SQL, Business Objects and ACCESS* Converted telecommunication paper invoices to electronic format