Rhonda E. Gwartney Email & Phone Number

United States

Remote

Olathe, Ks, Us

Amsterdam, Noord-Holland, Nl

• Worked with Sales Managers to handle ingredient schedules for fortune 500 companies.• Reviewed inventory and scheduling of products for clients and made changes based on forecast.• Handled and resolved return of goods, ingredient complaints, and overall support of client needs.

Olathe, Ks, Us

• Scheduled delivery drop off of recycle and trash bins for the entire city of Olathe.• Created database for checkout of containers for overhauls of buildings, commercial properties.• Handled all customer service inquiries regarding recycle bin locations to problems with billing.

Shawnee Mission, Ks, Us

• Customize reports based on product delivery schedule per individual transportation carrier. • Report and direct all Food Safety Quality Assurance reports from customers to Seaboard plants.• Work directly with FSQA team to ensure product meets USDA guidelines and safety labeling.• Directly interact with all Seaboard Operations regarding safety reports and corrective letters.• Trend analysis for product complaints, and product concerns.• Communicate with carriers, warehouses, rendering companies regarding product disposal needs.• Handle all concerns regarding shortages, overages, damage product received by customers.• Resolve customer complaints, questions, and invoicing needs per customer/carrier for all Seaboard Foods.

Wayzata, Minnesota, Us

• Utilized Salesforce, Lynx, JDE, efficiently to resolve cases and payment needs.• Investigate and resolve account receivables, account payables, and invoices for producers. • Work directly with producers, and Farm Marketers to ensure accurate bookkeeping and records. • Correctly process cases ensuring proper payment to producer; based on contracts and need.• Resolve disputes regarding missing payments, commercial invoices, and account balances. • Collected outstanding debts from customers in excess of two million dollars.• Controlled accounts to mitigate risk of bad debt; ensured debt deducted from future payments.Accomplishments: Exceeded expectations in ownership of cases and provided issue solutions to Cargill’s benefit. Trained team members to enhance their COR skills, responsibilities, and understand procedures.Utilize data management tools to oversee issues in payment processing, freight, and storage.Effectively create processes that streamline the payment process based on location norms.Recognized for problem solving skills; ensured customer satisfaction regarding Cargill payments.Provide exceptional customer service in resolving customer need and payment complaints.

Olathe, Ks, Us

Responsibilities:• Assisting 9 children with special needs; with a range of mild to aggressive behaviors.• Used calming techniques and individual evaluation plans to help children on a daily basis.• Ensured development and needs of the children were met based on state guidelines.• Prevented safety concerns ranging from self injury to overall school disruption.• Entered daily data and analyzed results to make recommendations for learning strategies.• Portrayed positive environment for children so they would want to continue learning.Accomplishments:Created new learning strategies to help develop and grow assigned individuals.Used data tracking spreadsheet to determine if learning concepts were understood.Made recommendations for new teaching methods or corrections based on tracking results.Developed key roles with specialists and therapists to ensure needs and results obtained.Collaborated with teams to keep a positive work environment.Ensured proper procedures for school safety and individual safety were updated and followed.Attended courses to enhance skill strategies and to learn new methods to be more effective.Skills Used: Teaching, Training, Problem solving, Communication, People and teamwork, Decision making, Evaluative processing, Data analysis, and Development.

Norwalk, Ct, Us

Responsibilities:• Accurately provided solutions to customers needs to promote call satisfaction.• Performed responsibilities exceeding quality standards and operational expectations. • Assist Work-At-Home Team with training of new hires, policy reviews, and call quality.• Effectively use decision-making skills to provide excellent customer service.• Created training tools; Powerpoint's, mock calls, and demonstrations to enhance learning.• Reviewed and corrected billing discrepancies and errors. • Monitor calls for customer service training and future call enhancements.Accomplishments:Kept clients as return customers by providing prompt, courteous, and loyal service.Taught essential skills needed for job growth and advancement to struggling co-workers.Solved concerns by following correct company procedures and guidelines.Updated and enhanced company procedures and protocols per clients request.Trained myself on products, software, and clients desires to ensure quality work.Recognized for top product selling and customer service skills.Promoted to Work At Home Leadership Team.Skills Used:Customer Service, Communication, People and Teamwork, Problem solving, Data AnalysisLogic/Deductive, and Training.

Overland Park, Kansas, Us

Responsibilities• Analyzed competitive pricing to compare against current company business structure.• Tracked and maintain databases of competitors, customer locations, and dispatch drives.• Initiated and managed gift card program for all Ferrellgas employees.• Reconciled gift card account for money allotted to employees.• Negotiated contract vendors to maintain reward selections for programs.• Ensured driver safety and dispatch routes were followed according to company guidelines.• Monitored and rated customer calls based on service and quality.Accomplishments:Recognized for rewards program by fellow employees.Created pricing spreadsheet used to track data more effectively benefiting company profits.Effectively and accurately communicated pricing results to over 100+ Ferrellgas locations.Company propane pricing structure was changed based on my daily pricing analysis.Skills Used: Negotiation, Customer Service, Problem Solving, Logic/Deductive, Team Building, Teaching, and Training.

Bachelor Of Science (B.S.)

Bachelor'S Degree, Sociology