2020-07 – 2022-12 General Manager of OperationsBuy, Supermarket, Karachi, Sindh• Operates BTS through various functions, such as planning, organizing, staffing, leading/directing, controlling/monitoring, and motivating.• Planning: From Store Constructions to Opening have done all the planning before Executions & now for Running Operations have made SOPs to follow have turned IMT to LMT Standard. Made Budget for all functions i.e., Daily, weekly, monthly & Yearly Sales Budget, P&L MTD & YTD, Annual Inventory, Inventory Rotation Plan, Employee related Plans including training & development. Financial Audits, Procurement, Performance evaluation plans, HR role and Responsibility.• Organizing: Implemented a pattern of relationships among workers and making optimum use of the resources required to enable the successful carrying out of plans.• Staffing: Job analysis, recruitment, and hiring of people with the necessary skills for appropriate jobs. Providing or facilitating ongoing training, if necessary, to keep skills current.• Leading/directing: Determines what needs to be done in a situation and getting people to do it.• Controlling/monitoring: Checks current outcomes against forecast plans and making adjustments when necessary, so that goals are achieved with Smooth operations• Motivating: Employees to connected from their work and the organization, which can lead them to effective performance, so that they may feel their work is contributing to the overall goals of the organization (which are usually set by top-level management)

• Increased sales by 30% in first month with special displays and promotions & Break all Records in sales have made 30 million PKR sales in a day with 50% Share of Non-Food Sales with GP of 20.83%.• Ever highest sales of Hampers to end Users by 90.1 million PKR in Holy Season except other CTGs sales.• Plan & conduct first ever Store & Warehouse Stock count as per Standard of IMT Retail.• Successfully Launched Meat & Poultry Department in Chase Flagship Store.• Implement Daily hurdle for sharing daily Store performance as per FC & PY with Floor Managers & Supervisors• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Performed statistical analyses to gather data for operational and forecast team needs.• Coached sales associates on product knowledge by using wide variety of training tools• Rotated stock to achieve optimum appeal and minimize shrinkage• Supervised guests at front counter, answering questions regarding products• Managed inventory control, cash control and store opening and closing procedures.

Working as the Floor Manager Operations (Non Food) Heading Departments of House hold, Sport & Seasonal, Home Textile, Home decoration, Shoes & Confection, Ladies & men Office & Media, Home Electric & Home Improvement, and Some Selected Accomplishment are: Responsibilities:• Sales and “bottom-line” profits of Non Food Assortment.• Manage Non Food Area that is almost 13% of total business with 11.33% Margins and comprises of 4 departments & 11 sub Departments with the assistance of 4 Department Managers.• Responsible to achieve sales budget for the current fiscal year with other KPIs like stock holding, shrinkage, people excellence, profitable growth in the department.• Assist store manager to manage all store operations and sales as a successor and involve in all day to day and strategic decision making at store level.• Maintain, encourage and possess “ownership mentality”.• Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.• After having an store opening experience just got another rare experience of store's Remodeling specially in running operation that was completed in 45 days and nights. Project was consisted of complete structural change where 2000 sqm of floor was shrunk from total 10400 sqm and complete lay out was changed. All racking was replaced with new one and there was an addition of multiple new accessories as well.• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.• Communicate, execute, and manage marketing and merchandising programs.• Ensure employee awareness of safety and emergency procedures.• Execute and monitor loss prevention and shrink programs.• Completes Department operational requirements by scheduling and assigning employees; following up on work results.

• Worked as NF manager with some selected responsibilities Were:• Responsible for the Inventory and Shrinkage Management by monitoring Zero Stock & High value shrinkage.• Weekly meeting with Store Security & Floor Managers for controlling Shrinkage through theft or Damages with action Plans.• Weekly & Monthly follow up with Finance & SCM for reducing Aging & Old stock through RTS & reduce to clear.• Planning and Implementation of Partial and annual inventory of Stores.• Process Reconciliation and Checking of Admin reports and reconcile with Head Office.• Check all admin and cash office generated reports to ensure the adjustments by ensuring that no Company policy breaching and ensure all SOP Compliances.• Coordinates with finance division regarding daily/weekly cash sales report and problems.• Co-ordinate the admin and cash office team to ensure that the all work is completed correctly and on time to comply with company SOP’s for audit requirements• Review and control costs in order to meet store budgets and maintain profitability. Along with have your say meeting with team to improve performance.• Trains and motivate customer services personnel by cascading important information relative to their function.• Maintaining and improving the level of customer service within the store (Mystery Customer Measures)• Staff handling, Scheduling staff time sheet on a weekly basis• Ensuring customers gets excellent customer services.• Analyzing check out staff productivity on a weekly basis and resolving any problems and issues.• Arranging training programs for the checkout staff whenever necessary• Supervised and coordinated activities of workers engaged in clerical or administrative support activities.• Handling customer complaints & their analysis with proper root cause & resolve complaints with proper corrective & preventive actions, After resolving the complaint call to customer that their complaint has been resolved.

Worked as Manager Checkout & Customer service and some selected responsibilities were: Responsibilities: Develop and implements manpower deployment plan per cut-off period to ensure adequate number of cashiers based on projected sales level, peak periods and/or productivity targets. Oversees theatrical and on-job training of incoming cashiers; and multi-skilled personnel. Coordinates with finance division regarding daily/weekly cash sales report and problems. Attends to customer complaints, inquiries and suggestions. Trains and motivate customer services personnel by cascading important information relative to their function. Leading and delivering the ‘Train the Trainer’ activity in the region. Creating and introducing in-store customer awareness and feedback forms with most useful results Working on the promotions to drive sales and targets Working on KPIs (Key Performance Indicators) Maintaining and improving the level of customer service within the store (Mystery Customer Measures) Cash handling and keep count in till lose and taken necessary actions. Staff handling, Scheduling staff time sheet on a weekly basis Ensuring customers gets excellent customer services. Analyzing check out staff productivity on a weekly basis and resolving any problems and issues. Arranging training programs for the checkout staff whenever necessary Ensuring smooth operation of checkout department Supervised and coordinated activities of workers engaged in clerical or administrative support activities. Interviewed, selected, and discharged employees. Evaluated subordinates job performance and conformance to regulations, and recommends appropriate personnel action. Handling customer complaints & their analysis with proper root cause & resolve complaints with proper corrective & preventive actions, After resolving the complaint call to customer that their complaint has been resolved.