Finance Operations Improvement Lead
Current
May 2024 - Present
AeroLeads people directory · profile
Nicky Skeels Email & Phone Number
Finance Operations Improvement Lead
at
Mencap
1 phone found
area 783
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Finance Operations Improvement Lead
Location
Thorney, England, United Kingdom
Company size
Who is Nicky Skeels? Overview
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Quick answer
Nicky Skeels is listed as Finance Operations Improvement Lead at Mencap, a company with 2316 employees, based in Thorney, England, United Kingdom. AeroLeads shows phone signal with area code 783 and a matched LinkedIn profile for Nicky Skeels.
Nicky Skeels previously worked as Continuous Improvement Manager at Mencap and Continuous Improvement and Customer Service Manager at Mencap. Nicky Skeels studied at Stanground College.
Company email context
Email format at Mencap
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Mencap
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Profile bio
About Nicky Skeels
A competent Manager with experience of Operational Management, Lean/Change Management, Continuous Improvement and Customer Service Delivery. I have excellent written and verbal communication skills, which have been developed within a people focused, multi-cultural environment. I am a highly motivated, enthusiastic, confident, resilient and proactive individual with a 'can do, will do' attitude and have a strong will to succeed while achieving organisational and personal goals.I am completing a BSC (HONS) Project Management degree, part of the apprenticeship programme with Northumbria University. This will include the Prince2 project manager qualification.
Listed skills include Performance Management, Team Leadership, Management, Customer Service, and 46 others.
Current workplace
Nicky Skeels's current company
Company context helps verify the profile and gives searchers a useful next step.
Mencap
10 roles · 24 years
Nicky Skeels work experience
A career timeline built from the work history available for this profile.
Continuous Improvement Manager
I led projects and provide project management support to other areas of the business to review current concerns or possible opportunities. I supported the initiation of projects, which included procurement activity, managing resources, stakeholders, and external partners.I provided mentor support and coaching to colleagues and helped other parts of the.
Nov 2017 - May 2024
Continuous Improvement And Customer Service Manager
Accountable for the development and implementation of continuous improvement measures within Mencap’s Business Support Centre, identifying possible cost savings and business benefits.Utilizing Lean practices and methods of working I worked with many teams within the Business Support Center to look at process improvement, with an output to improve.
May 2015 - Nov 2017
Customer Service Manager
Accountable for the development and implementation of continuous improvement measures within the Business Support Center, identifying possible cost savings and business benefits.Responsible for the implementation of Lean practices and methods within the Mencap Business Support Center. Using practices such as 5S, Huddles, bug boards and process improvements.
Jun 2011 - May 2015
Customer Service Team Manager
Accountability for the IT Service Desk, Mencap Direct, Mencap DBS, Speak out safely and the Department of Heath’s Whistleblowing Help line. Involved with setting up Mencap’s absence reporting help line team.
Mar 2010 - Jun 2011
Team Manager
- Management of the customer help desk- HR queries, service delivery and staff performance- Ensured accurate information was provided to flythomascook.com and Di holidays and flights website- Improvement of the customer Fournier and experience
2007 - 2010
~3 yrs
Customer Help Desk Executive
- Provided support and advice to customers, both internal and external- Flight only sales- Supported external travel agent relationships- Provided support for training other departments and new members of the team
2006 - 2007
~1 yr
2005 - 2006
~1 yr
Operations Assistant
- PA support for Head of Foreign Exchange and Head of UK Sales, UK Retail Bureau- Resolved or oversaw general queries and Supplier issues- Management reporting- Managed personnel files, payroll, HR and recruitment queries- Foreign Exchange market activity
2002 - 2005
~3 yrs
Customer Support Consultant
- Provided support to the Thomas Cook Retail Network- Deputy Team Leader providing management support to the team and other departments, within the customer service areas- Amendments and cancellations of bookings, dealing with customers overseas- Monitoring of call performance, figures for reporting, staff 1:2:1's, absence, holidays and the team rosters.
Jul 1998 - Mar 2002
Team & coworkers
Colleagues at Mencap
Other employees you can reach at mencap.org.uk. View company contacts for 2316 employees →
KD
Kayleigh Dugan
Colleague at Mencap
Mansfield, England, United Kingdom, United Kingdom
View →
DM
Dominic Mellor
Colleague at Mencap
Bristol, England, United Kingdom, United Kingdom
View →
PC
Phil Chimukoko
Colleague at Mencap
Greater Southampton Area, United Kingdom
View →
ZW
Zoe Wood
Colleague at Mencap
Carlisle, England, United Kingdom, United Kingdom
View →
JF
Jordan Fitzpatrick
Colleague at Mencap
Thetford, England, United Kingdom, United Kingdom
View →
KS
Karen Shearing
Colleague at Mencap
Salisbury, England, United Kingdom, United Kingdom
View →
LT
Lucy Tidswell
Colleague at Mencap
Norwich, England, United Kingdom, United Kingdom
View →
DB
Danielle Baczewski
Colleague at Mencap
Enfield, England, United Kingdom, United Kingdom
View →
SW
Sean Walsh
Colleague at Mencap
Newton Aycliffe, England, United Kingdom, United Kingdom
View →
SP
Samantha Percival (Assoc Cipd)
Colleague at Mencap
Wakefield, England, United Kingdom, United Kingdom
View →
Kayleigh Dugan
Colleague at Mencap
Mansfield, England, United Kingdom, United Kingdom
View →
DM
Dominic Mellor
Colleague at Mencap
Bristol, England, United Kingdom, United Kingdom
View →
PC
Phil Chimukoko
Colleague at Mencap
Greater Southampton Area, United Kingdom
View →
ZW
Zoe Wood
Colleague at Mencap
Carlisle, England, United Kingdom, United Kingdom
View →
JF
Jordan Fitzpatrick
Colleague at Mencap
Thetford, England, United Kingdom, United Kingdom
View →
KS
Karen Shearing
Colleague at Mencap
Salisbury, England, United Kingdom, United Kingdom
View →
LT
Lucy Tidswell
Colleague at Mencap
Norwich, England, United Kingdom, United Kingdom
View →
DB
Danielle Baczewski
Colleague at Mencap
Enfield, England, United Kingdom, United Kingdom
View →
SW
Sean Walsh
Colleague at Mencap
Newton Aycliffe, England, United Kingdom, United Kingdom
View →
SP
Samantha Percival (Assoc Cipd)
Colleague at Mencap
Wakefield, England, United Kingdom, United Kingdom
View →
1 education record
Nicky Skeels education
-
Stanground College
FAQ
Frequently asked questions about Nicky Skeels
Quick answers generated from the profile data available on this page.
What company does Nicky Skeels work for?
Nicky Skeels works for Mencap.
What is Nicky Skeels's role at Mencap?
Nicky Skeels is listed as Finance Operations Improvement Lead at Mencap.
What is Nicky Skeels's phone number?
AeroLeads has found 1 phone signal(s) with area code 783 for Nicky Skeels at Mencap.
Where is Nicky Skeels based?
Nicky Skeels is based in Thorney, England, United Kingdom while working with Mencap.
What companies has Nicky Skeels worked for?
Nicky Skeels has worked for Mencap and Thomas Cook.
Who are Nicky Skeels's colleagues at Mencap?
Nicky Skeels's colleagues at Mencap include Kayleigh Dugan, Dominic Mellor, Phil Chimukoko, Zoe Wood, and Jordan Fitzpatrick.
How can I contact Nicky Skeels?
You can use AeroLeads to view verified contact signals for Nicky Skeels at Mencap, including work email, phone, and LinkedIn data when available.
What schools did Nicky Skeels attend?
Nicky Skeels studied at Stanground College.
What skills is Nicky Skeels known for?
Nicky Skeels is listed with skills including Performance Management, Team Leadership, Management, Customer Service, Training, Customer Experience, Team Management, and Recruiting.
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