 Collaborated on restaurant design, programming, and format from conception to operation

 Working with individuals to better their writing approaches, strengthen their arguments, appreciate the editing process, and develop intentional writing practices that analyze the intended and potential unintended effects of their discourse.  Currently working with two master’s degree students (MSc., M.A.) on ideation structure, academic writing strategies, argumentation, as well as communicative design and delivery Prior experience with elementary, high school, and… Show more  Working with individuals to better their writing approaches, strengthen their arguments, appreciate the editing process, and develop intentional writing practices that analyze the intended and potential unintended effects of their discourse.  Currently working with two master’s degree students (MSc., M.A.) on ideation structure, academic writing strategies, argumentation, as well as communicative design and delivery Prior experience with elementary, high school, and undergraduate students on efficacy of argument, proof-reading & editing, numeracy, mathematics, and linguistic arts Show less

 Restaurant and social media management; online following increase of +300%  Implemented new communication and P.O.S. systems to increase sales and efficacy of service Bar program creation and menu design, administration documents, staff training & steps of service workshops

 Coordinated reopening of the Ayr location as well as the marketing campaign and social media for the relaunch of the brand under its new management, capturing profit during COVID shutdowns "Recruited" based on proven track record and performance overseeing successful Kitchener location launch in 2016 Accountable for team building, facilitating horizontal communication amongst staff; cultivated a customer-centric attitude ensuring exceptional service was provided whilst… Show more  Coordinated reopening of the Ayr location as well as the marketing campaign and social media for the relaunch of the brand under its new management, capturing profit during COVID shutdowns "Recruited" based on proven track record and performance overseeing successful Kitchener location launch in 2016 Accountable for team building, facilitating horizontal communication amongst staff; cultivated a customer-centric attitude ensuring exceptional service was provided whilst achieving sales goals Coordinated all in-house marketing and promotional events: musical & artistic acts, comedic performances, and community development initiatives including creating a pop-up market for independent artisans to sell their product, with over 30 rotating participants Show less

 Duties include sales tracking and projections; daily accounting, sales summaries; ordering and maintaining extensive alcohol inventory; scheduling, training, managing labour costs and employees; conflict resolution  Designed and orchestrated website and online ordering platform to adapt service during COVID lockdowns; created new revenue stream for takeout generating over $200k in sales; developed food and cocktail photography, website and product presentation, caption curation, SEO… Show more  Duties include sales tracking and projections; daily accounting, sales summaries; ordering and maintaining extensive alcohol inventory; scheduling, training, managing labour costs and employees; conflict resolution  Designed and orchestrated website and online ordering platform to adapt service during COVID lockdowns; created new revenue stream for takeout generating over $200k in sales; developed food and cocktail photography, website and product presentation, caption curation, SEO tactics Show less

 Facilitated the successful launch of the business' second location; ran orientation and created staff instructional documents and guidelines; programmed sales software for efficacy; interviewed, trained, and oversaw staff Accountable for team building as well as facilitating horizontal communication amongst staff, cultivated a customer-centric attitude ensuring exceptional customer service was provided whilst achieving sales goals Coordinated all in-house marketing and… Show more  Facilitated the successful launch of the business' second location; ran orientation and created staff instructional documents and guidelines; programmed sales software for efficacy; interviewed, trained, and oversaw staff Accountable for team building as well as facilitating horizontal communication amongst staff, cultivated a customer-centric attitude ensuring exceptional customer service was provided whilst achieving sales goals Coordinated all in-house marketing and promotional events: booking musical and comedic performances, community development initiatives including creating a pop-up market for independent businesses and creators to sell their product, with over 30 rotating participants Show less

 Assisted in company’s initial reception and success through effective management practices, deployment of pragmatic organizational communication, and professional, personable service Initiated and developed product branding through naming beers, creating promotional materials, images and advertisements Led servers in highest grossing sales as well as highest sales per work hour through attentive, personable service

 Primary student instructor for Genres of Business Communication (ENGL 210F) online course, with over 20 students in each section from varying cultural backgrounds and academic disciplines Necessitated clear and concise direction as well as engaging, responsive feedback  Provided instruction on the composition of internal and external business communication such as: formal proposals; recommendation reports; information requests; PR materials; emails; etc. Assisted… Show more  Primary student instructor for Genres of Business Communication (ENGL 210F) online course, with over 20 students in each section from varying cultural backgrounds and academic disciplines Necessitated clear and concise direction as well as engaging, responsive feedback  Provided instruction on the composition of internal and external business communication such as: formal proposals; recommendation reports; information requests; PR materials; emails; etc. Assisted students to develop proper writing techniques through interactive and qualitative feedback; stressed importance of consideration of audience when drafting communications Show less

 Accountable for overseeing all aspects of the fine-dining service experience within each restaurant, including team management, task delegation, daily accounting, narrative construction, and grievance resolution  Maintained service standards that aided in continuously being ranked in Open Tables’ Top 10 in Ontario  Reprogramed point-of-sales terminal layout to facilitate ease of use and accessibility for servers as well as prompting sales suggestions for upselling items… Show more  Accountable for overseeing all aspects of the fine-dining service experience within each restaurant, including team management, task delegation, daily accounting, narrative construction, and grievance resolution  Maintained service standards that aided in continuously being ranked in Open Tables’ Top 10 in Ontario  Reprogramed point-of-sales terminal layout to facilitate ease of use and accessibility for servers as well as prompting sales suggestions for upselling items, leading to higher average guest cheque Show less

 Tasked to transfer archived user medical file chains from pre-existing OpenText EIM software to Confluence’s EIM system, designing the user interface to facilitate employee communication, data sharing, and ease of use  Realized and communicated multiple time-saving practices for data transfer that significantly increased team efficiency, accounted through JIRA issue & project tracking software