Brad Johnston Email and Phone Number
Brad Johnston work email
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Brad Johnston personal email
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Brad Johnston phone numbers
I believe that people are the heart of an organization. As a lifelong learner myself, I encourage those around me to continue to grow on their journey. Curiosity is what keeps us engaged, and I ask questions to see where my team is and how I can help. I make connections for them with the resources they need to do their jobs well and push the company as a whole forward. In this way, we all succeed.CORE COMPETENCIESCompetitive AnalysisPeople ManagementStrategic PlanningContract NegotiationBusiness DevelopmentOperational LeadershipAccount ManagementProcess ImprovementsProduct ManagementP&L ManagementGrowth & ProfitabilityTalent RecruitmentBusiness AcumenStakeholder RelationsCommunication SkillsKPIs & MetricsADDITIONAL EXPERIENCEEmergency Communications/911 Administrator, Mesa Police Department, Mesa, AZCrisis Intervention Trainer, Tucson Police Department, Tucson, AZ SOMETHING EXTRAOne of my serious passion areas is history, specifically American history. In some parallel universe, I am happily working as a high-school history teacher, sharing my love of the topic with the next generation. LET’S CONNECTI’d love to learn more about you. Please send me a connection request here or reach me directly at bradjohnston480@gmail.com.
Drivetime
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Senior Director, Strategic PartnershipsDrivetime Jan 2024 - PresentTempe, Az, Us
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Director Of Strategic PartnershipsDrivetime Apr 2022 - PresentTempe, Az, Us
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Vice President, Title & RegistrationVerra Mobility Jan 2021 - Apr 2022Mesa, Arizona, UsPromoted into leadership role for newly established business unit with ownership of entire P&L for fleet and rental division of commercial vehicle registration and compliance services. Manage registration and compliance services across 15 states, creating culture, structure, and operation to exceed financial expectations.• Grew organization 35% by evaluating and improving pricing model, product implementation, and operational efficiencies.• Transformed operations to exceed financial plan through development of structure for pricing strategy, costs, and service levels to create relationship-based value for clients. -
Director Of Supply Chain ServicesVerra Mobility Jun 2019 - Jan 2021Mesa, Arizona, UsPromoted into new role to manage 200+ global vendor relationships across organization, including contract negotiations, performance management, and issue resolution.• Added value for company and clients by turning up European vendor relations, finding partners who had needed resources at value price point and complied with all labor laws.• Enhanced customer service at better cost with uninterrupted support by transitioning call center operations to domestic location at start of COVID-19 pandemic.• Generated significant cost savings through stabilizing and formalizing multiple contracts with overseas partners.
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Director Of Service Delivery | Citizen ServicesVerra Mobility Nov 2015 - Jun 2019Mesa, Arizona, UsSupported 200 law enforcement agency clients across US, as well as citizen interaction for all agencies, including call centers, printing and postage, collections, court information, and mobile delivery drivers. Managed team of 200 direct and indirect employees.• Saved $1M annually and increased client satisfaction by transitioning call center to more cost-effective solution domestically.• Slashed expenses several million dollars each year while boosting client-relationship accuracy by turning up site in the Philippines to manage post-event capture processing.
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Senior Operations Manager, Violation ProcessingVerra Mobility Sep 2014 - Nov 2015Mesa, Arizona, UsLed team of 10 supervisors with 120 total employees. Managed P&L, production, service levels, hiring, staffing, training, recruiting, and leadership development for all levels of performance management. Coordinated relationships with partners across Mexico and Dominican Republic.• Created redundancy for systems while ensuring cost effectiveness by securing second international partner in Dominican Republic to maintain competitive pricing pressure on partner in Mexico City.• Delivered significant cost reduction with higher degree of accuracy following identification of processes that would benefit from automation, implementing computer software in place of staff.• Positioned 8 of 10 employees for promotions via creation and launch of pilot mentorship program for high performers.
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Customer Operations Manager, Southwest RegionCox Communications Oct 2011 - Sep 2014Atlanta, Ga, UsManaged 4 call centers with 10 direct and 200 indirect reports providing technical and billing support to residential clients across AZ, NV, and CA. Ensured client satisfaction and performance improvements.• Delivered up to $3M in annual cost savings through performance-management efforts, including improved training and processes. -
Enterprise Service ManagerCox Communications Jun 2007 - Oct 2011Atlanta, Ga, UsProvided white-glove service and support to 50 top-tier business clients as dedicated single point of contact.• Retained contract with municipal government agency and ensured 911 lines were available after coordinating troubleshooting effort onsite to quickly resolve technical issues.• Saved multiple accounts following disputes about contracts by reinforcing value and creating pricing concessions that benefited client and Cox.• Expanded revenue from several large accounts by evaluating needs and providing solutions as trusted partner and business consultant.
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Customer Operations SupervisorCox Communications Dec 2004 - Jun 2007Atlanta, Ga, UsDirected call center operations with 18 agents, developing structure and managing performance plans and KPIs.
Brad Johnston Skills
Brad Johnston Education Details
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University Of ArizonaPolitical Science
Frequently Asked Questions about Brad Johnston
What company does Brad Johnston work for?
Brad Johnston works for Drivetime
What is Brad Johnston's role at the current company?
Brad Johnston's current role is Senior Director of Strategic Partnerships : Difference Maker • Change Agent • Deliver Operational Efficiencies • Engaging People Manager • Customer Advocate • Driver of Results.
What is Brad Johnston's email address?
Brad Johnston's email address is br****@****hoo.com
What is Brad Johnston's direct phone number?
Brad Johnston's direct phone number is +152051*****
What schools did Brad Johnston attend?
Brad Johnston attended University Of Arizona.
What are some of Brad Johnston's interests?
Brad Johnston has interest in Science And Technology.
What skills is Brad Johnston known for?
Brad Johnston has skills like Leadership, Vendor Management, Telecommunications, Management, Call Centers, Training, Team Leadership, Account Management, Team Building, Project Management, Customer Retention, Crm.
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