Shaun Liong Email & Phone Number

Vancouver, British Columbia, Canada

Canadian Master Trainer for Google's Android Partner Enablement programGoogle is committed to improving people's lives by organizing the world's information and making it universally accessible and useful. Android puts this information in your hands while creating a personalized experience to fit you and your lifestyle.

Burnaby, British Columbia, Canada

- Partner with internal and external stakeholders. Design training programs for go-to-market strategies. - Coach territory managers on product knowledge, relationship management and presentation skills.- Plan, budget, manage logistics and host national launch events. - Partner with Samsung Retail stores. Hold ongoing training on product knowledge, sales and soft skills.- Create product guides, job aids and PowerPoint presentations.- Produce (budget, storyboard, shoot, edit) training videos for internal and external partners. Achievements: - Increased Galaxy S Series Web Training participation from 1,267 guests to 13,646 in five years. -Certified in Wilson Learning’s UPFRONT, Persuasion Through Presentation, a negotiation & presentation skills workshop.- Facilitated over 100 Instructor Led Trainings (ILT) in 2019.

Vancouver, British Columbia, Canada

- Managed a territory of 120 retail store locations in British Columbia. - Trained retail store staff on product knowledge, sales strategies and customer service.- Managed relationships with key contacts to support go-to-market strategies.- Drove sales by designing and administering regional sales and training contests.- Planned and Participated in launch events, tradeshows and marketing activations.

Vancouver, Bc

- Trained and promoted BlackBerry products and services at carrier, dealer and national retail channels. - Managed relationships with internal and external stakeholders around events and sales contests. - Onboarded, train and coach new territory managers.- Managed a territory of 140 retail store locations in British Columbia.- Drove sales by designing, managing and executing regional incentive programs.- Designed training material and job aids for channel partners and retail store staff.

Vancouver, British Columbia, Canada

- Recruit, train and manage a team of technicians and sales reps to resolve customer issues concerning equipment, warranty, billing and network while achieving repair and activation targets. - Responsible for training retail store employees on products, sales skills and customer service. - Facilitated numerous staff onboarding and product trainings throughout Western Canada.Achievements: - Increased YOY activations by 9% and service revenue by 22%. - Maintained highest revenue-per-repair and lowest parts inventory across all service centers nationally. - Designed national forecasting tools to calculate store labor, quotas and sales performance.

Education record

Activities and Societies: Psychology, Kinesiology and a variety of Sciences

Diploma, Business Administration

Activities and Societies: Communications, Economics and Mathematics

Education record

• Adult Learning Principles, Group Facilitation Techniques & Retention Activities • Soft Skills & Rapport Building techniques for Sales.