Responsible for leading the eCommerce site strategy and direction to align the platform with customer’s needs in the B2B space. Increased external customer interest and volume on eCommerce site by two-fold in less than 12 months.Launched key programs for B2B growth such as Punchout and advisor to strategic initiatives such as ERP LN, Pricing, eLearning and Solar Digital for direction, architecture, estimates and alignment with eCommerce and Service Parts business.

Developed strategic vision and lead effort to modernize and expand Solar’s world-wide Service Parts distribution network. Driving a net savings of $10M and increasing output of lines shipped to external customers by 20%.Lead oversight and performance management of 3rd party logistics (3PL) provider operating global distribution center; manage budgets and costs to ensure operations are aligned with revenue and margin goals, design and implement supply chain improvements, and utilize Six Sigma and CPS methods to improve operations.Directed team of 40 3PL provider personnel and internal Distribution Supervisor, determine success metrics, assign project duties, collect status reports, provide ongoing training and coaching; built team and was able to develop cohesive unit that produced high-quality results and supported users effectively.

Aligned the portfolio of IT projects with the strategic objectives of the business, interfaced with business stakeholders as the primary point of contact for IT projects, provided leadership to software delivery teams, optimized resources across the portfolio, ensured continuity of communication across all stakeholders and projects teams. Led the implementation of a strategic Spare Parts forecasting and planning solution. Solution resulted in a $20M decrease of excess inventory and an improved customer fill rate of 95%. Project was delivered on time and under budget.Directed project to implement Work Force Management solution for International Field Service business that streamlined field service activities, shorten billing cycles by 40% and improved service delivery by 20%.

Managed 3PL transformation project, negotiated new commercial terms, led teams in the redesign of distribution center layouts, and implementation of bar coding and labeling solutions; able to secure over $4M in savings.Led implementation of strategic Spare Parts forecasting and planning solution, decreased excess inventory $20M, and improved customer fill rate of 95% while delivering project on time and under budget.Spearheaded IT rollout of Mobility Work Force Management enterprise software to Field Service reps in North America, Australia, PAFE and EAME, partnered with vendor to identify and resolve issues, rolled out environments and standards, and implemented training schedules for over 250 personnel; fully deployed new solutions within 8 months and was able to shorten billing cycles 40% and improved service delivery 20%. Led Master Data Management selection project, directed strategy and forecasting meetings with internal staff, provided technical consulting to support vendor selection, developed MDM architecture and prototype, and managed IT implementation activities during project rollout.

Served as Six Sigma Lead on projects, managed process improvement projects across multiple business units utilizing DMAIC, DMEDI, and LEAN methodology. Enhanced offshore development cycles, optimized lifecycle process for off- and onshore developers time to improve project velocity 30% and secured annual savings of $150K.Documented improved partnership parameters for internal IT teams, coached team through new processes, utilized DMEDI tools QFD, MSE and Pugh matrix, and introduced new IT Service Catalog; improved relationships and communications between IT groups, reduced meetings by 50%, gained $120K in savings, and secured higher customer service levels. Redesigned IT support escalation process, deployed new workflow and tools, and eliminated need for Third Party provider; improved on-call data accuracy, and Service Desk throughput, while saving department $100K annually.