Gregory Edwards Email & Phone Number

Buffalo, Ny, Us

Buffalo, Ny, Us

Buffalo, Ny, Us

Manage the Office 365 environment Install, configure, and manage systems such as Microsoft Exchange Online, Microsoft Azure Active Directory, Microsoft In-tune, Asset protection/recovery, TeamViewer, and othersDesign and implement security settings/policies for Azure, Exchange and mobile devicesUpgrade systems and processes as required for enhanced functionality and securityDesign, build and configure desktop and/or mobile systemsPerform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems and key processes, reviewing system and application logsManage users and share drives across 16 Windows Server 2012 based serversMaintain and document support guides for knowledge base directoryWorking with other departments to see what technologies we as IT may be able to leverage to assist with or automate their processesAssist the Director of IT with purchasing and departmental budget needs and/or concernsTroubleshoots hardware and software issuesAssisted in the design and daily management our in-house ITSM ticketing systemWorking to update and implement the Information Security guidelines for the companyMigrating all users from our Apache based email system to Office 365

Buffalo, New York, Us

Buffalo, Ny, Us

• Reduced monthly mobility spending by $100,000+ per month• Management of mobile technicians• Purchasing, inventory, and support of smartphones, MiFi devices, and tablets• Providing support for over 3000 mobile devices• Converted company from BlackBerry to iOS devices• Maintain up to date project schedules and provide update reports• Provided training for help desk agents and field technicians • The design and implementation of a BYOD program to help reduce cost• Development of training documentation and knowledge base articles• Both the hardware and software repair of Blackberry, iOS, Android, and other mobility related devices• Implementation and administration of multiple EMM software (BES, MaaS360, XenMobile)• Development of the Mobile Use Policy for the company• Working with the Service Now team to optimise ticket tracking and request flows• Team lead in the design and implementation of the “Walk up IT” kiosk project• Managed a $2 million department budget• Provide reports using data analytics with information from device usage reports and user surveys• Managed the recycling for end of life devices and equipment• Working with multiple vendors in order to foster relationships and ignite new partnerships in order to develop complimentary business opportunities• Review and modify the Enterprise Mobility Program and other related global programs as required based on the market and industry best practices

• Installing and upgrading software• Providing stellar customer service both in person and via email• Removal of spyware/adware/viruses/malware• Data recovery from damaged PC’s or devices• Providing 1:1 and classroom training on basic PC funtions• Laptop repair including screen replacement, soldering, hard drive replacement and keyboards• All aspects of PC and printer repair• Sale and install of antivirus, Windows OS, MS Office and other software• Review and update mobility procedures for small to large companies• Setup and support of Mobile Device Management software/servers both physical and cloud based• Provide support, direction, and training to other senior and junior technicians• Setup of routers, wireless networks, extenders and other network devices• Sale and installation of smart home devices• Opening and closing of brick and motar location (no longer exists)• Working with multiple vendors for warranty replacements• Tracking and stock of inventory• Setup of retail shop displays

• Exchange server administration• Conducting in person interviews• Assisting HR with talent acquisition by attending area job fairs and collegiate events• Performance appraisals• Ensuring payroll is accurate and submitted to the payroll department in a timely manner• BlackBerry Enterprise Server administration• Addressing any and all employee complaints• The rewarding/discipline of employees with HR guidelines• Termination of employees when necessary• Developed and implemented operational improvement plans• Active Directory administration• Moved the company from Blackberry devices to iOS devices• Management of a 10 person IT team (service desk, technicians, and engineers)• Prep & deployment of new software and updates• Supporting 750+ employee devices• Work with department managers to develop action plans on projects that go outside the SLA parameters• Ensuring technicians are trained on new software• Manage and/or oversee all IT projects• Break/fix of laptop, desktops, think clients, mobile phones, and tablets when possible• Contract negotiations with multiple vendors• Management of an approximately $400,000 annual IT budget• Implemented cost saving measures• Installation and maintenance of A/V systems

Greenwood Village, Colorado, Us

• Assist all teams with escalated calls• Assist training department with on the job portion of training for new hires• Providing up-training for current employees on new lines of business and/or products• Use data analytics to identify trends and provide reports to management• Monitoring calls on the escalation team for quality assurance• Ensuring all tickets are being documented and completed in a timely manner