During the pandemic lead as a General Manager in single unit boutique, fast-casual, vegan concept.

- Oversee daily operations and finances of 5 diverse busy locations. - Create and manage budgets and while working closely with each manager to achieve goals.- Have exceeded monthly goals for bonuses. - Hiring the best talent and training them to succeed in our locations. - I oversee all event planning and corporate offsite to promote the brands.

- Oversee operations in the Upper East Side Location of a family owned minichain restaurant comprised of 5 locations. - Opened new Upper East Side location on time and exceeded all sales expectations turning the first profit by the second month.- Responsible for daily and strategic leadership of 50+ diverse individuals in an extremely fast-paced environment. Duties include staff scheduling, labor cost monitoring and mentoring staff while maintaining guest service standards.- Manage budgets and payroll for all employees in the restaurant. - Train, develop and mentor hourly staff for management programs. - Maintained 86% of the original hourly staff from the opening of the restaurant by instilling high morale and employment incentives.

- Apple-Metro, Inc. is the New York metropolitan area franchisee for Applebee’s Neighborhood Bar and Grill- Responsible for daily and strategic leadership of 40+ diverse individuals in an extremely fast paced environment. Duties include staff scheduling, labor cost monitoring and mentoring staff while maintaining guest service standards.- Participant in the Emerging Leaders Program; a multi-day training program aimed at developing high potential management staff into effective business leaders.- Planned and executed all on and off site marketing events for Apple-Metro including the Stephen Siller Tunnel to Towers Run, the Taste of Times Square food festival and more. This involved coordinating marketing efforts with local radio and television and the host organizations.- Head of Training and Development – primary trainer for front end staff at new store launches. Most recently I trained the majority of the new staff at the launch of the Coney Island Applebee’s location.- Recipient of the Apple-Metro Hospitality Award for 2009 and 2013.- Breakfast liaison to all Apple-Metro restaurants: focusing on quality, consistency and courtesy I was able to develop the breakfast service at the 42nd Street Applebee’s location to show an increase in revenue by more than 10% with one year. With my success at 42nd street I was given the opportunity to bring breakfast service to the 50th street location. It is now the highest grossing breakfast service in Apple-Metro, responsible for nearly 20% of their annual sales.- Promote programs to increase sales through employee incentive plans and programs to increase guest satisfaction.- Conduct pre- and post-shift meetings to inform staff of daily events; ensure appearance standards are being adhered to and to review daily specials.- During the course of my employment I’ve spent significant personal time representing the company at various events in and around New York City.

- Friend of a Farmer is an American Traditional themed restaurant featuring a warm, country feeling with rustic, classic meals.- Managed a staff of more than 30 diverse individuals in a high volume Gramercy Park location.- Worked with owners to create and monitor financial and guest goals. Through the analysis of financial reporting tools I initiated corrective action and provided incentive programs for the staff.- Ensured that restaurant staff adhere to owner and guest standards at all times.- Calculate weekly inventories and order points.- Conduct pre- and post-shift work inspections to insure cleanliness of the restaurant in the front and back of the house.- Coordinate and calculate weekly payroll.- Maintain high standards of food and beverage quality as well as guest services; resolve guest complaints quickly and efficiently ensuring follow up goals are met.