As a HelpDesk professional, my role involves continuous communication with clients and problem-solving on laptops and desktops.

I provided customer service regarding the sale and information of technological products and household appliances;Administrative activity regarding contracts, general and repair processes;Repair procedures for equipment such as cell phones and computers for customers.

I performed maintenance procedures in DELL servers, aiming to solve some failures;Logic display building to clients in the industrial sector;I helped doing functional tests in a refinery.

Training - ETLACreation of an excel sheet, that allows a better management of the refinery equipment unavailability, as well as a change log for the changes made by the shift leaders.