Aaron J. Email & Phone Number

Austin, Texas, United States

• Develop professional relationships with our customers, from end users to IT engineers to executives.
• Introduced and enlisted new customers into Apple SaaS device management products and software agreements by explaining or demonstrating product features, benefits and user experience.
• Partner with Customer Success Managers as a Systems Engineer for new Apple Business Essentials customers, ensuring customer confidence, and providing direction to ensure a smooth integration.
• Evaluated, Identified and resolved hardware, software and network related problems through triaging, troubleshooting and testing.
• Collaborate with various teams and departments to provide resolutions to complex problems.
• Contributed to global database of technical articles and documentation providing how-to and SOP.

Austin, Texas, United States

• User studies - collecting, organizing, analyzing and directing qualitative and quantitative data on pre-release hardware & software to drive code change and address hardware concerns prior to first customer ship.
• Recruited candidates for pre-release product testing.
• Administered program training and provided point of contact for participants.
• Oversaw user-generated tickets to ensure issues are routed to the appropriate engineering team, and collected feedback to improve future designs.
• Liaised with DRIs and PMs on weekly meetings to discuss trends and issue ranking.
• Minimized information leaks with access control to sensitive systems.

United States

• Evaluated and iterated with director and fellow animators to addresses feedback and improve animations.
• Presented design work to clients and internal stakeholders to share and challenge ideas.
• Improved project plans by creating storyboards showing current development arcs, planned directions and timeline requirements.
• Authored memorable cinematic vignettes and environmental animation to support project goals.
• Combined knowledge of character rigs, game animation pipelines and animation integration to complete quality work.
• Adapted to, and met schedules and budget targets with well-coordinated and executed designs.

Austin, Texas

• Handled top-tier and complex cases involving wide-ranging desktop and mobile technical knowledge related to Apple Business and Education products and services.
• Created personal and memorable experience for every customer needing help with diverse technical issues.
• Assisted teammates across different customer issue, providing resources and process needs to form a resolution.
• Recorded customer issues on database to streamline process and fastrack resolutions.
• Guided calls using excellent communication skills and decisive approach.
• Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.

Austin, Texas Area

• Met with clients to assess project requirements, develop ideas and discuss production needs.
• Developed multimedia assets for use in different products, presentations and production works.
• Managed complex projects from design and development through final editing.
• Prepared for filming by assembling sets and selecting cameras, lighting and audio equipment.
• Identified, secured and sequenced shot locations to achieve production vision.
• Created animation and motion graphics content, assets and layouts for diverse clients and projects.

Austin, Texas Area

• Promoted consistency across brand aesthetics and tone of voice for photography, graphic elements and copy.
• Translated marketing and strategic briefs into engaging creative concepts that supported business objectives and goals.
• Followed and applied brand standards to produce artwork, layout and template design, creating artwork with illustrations and photography.
• Gave and solicited feedback from other designers to continually raise bar for quality.
• Led strategic decision-making in situations with limited information and tight time constraints.
• Led project planning and development, quality control and final review to control milestones and deliverables.

Buford, Georgia

• Enhanced customer satisfaction with fast, knowledgeable service.
• Drove customer retention and trust by utilizing interpersonal savvy and honest, personable interactions.
• Troubleshot and resolved issues with customer Mac and iOS devices.
• Disassembled, replaced components as needed, and reassembled Apple products with skill, verifying performance after each repair.
• Overcame objections with successful product demonstrations and persuasive communication skills.
• Investigated and resolved reported customer issues for improved customer satisfaction.

Bachelor Of Science (B.S.), Game Art And Design, 3.8 With Honors

- Studied 2D and 3D design, UX/UI, illustration, art, film and media including the fundamental knowledge of art history, color theory and.

Certification, Drums & Percussion

- Studied and performed various popular music genres including rock, blues, jazz, odd-meter, pop and others, specializing in drums and.

Foundations Of Project Management, Project Management

Managing Project Risks And Changes, Project Management

Effective Problem-Solving And Decision-Making, Project Management

Communication In The 21St Century Workplace, Project Management

Intercultural Communication And Conflict Resolution, Project Management

Storytelling And Influencing: Communicate With Impact 4.8 1,124 Ratings •, Project Management

Teamwork Skills: Communicating Effectively In Groups, Project Management

Communication Strategies For A Virtual Age, Project Management